Director of Service Delivery and Infrastructure

The I&T Directorate at SOAS is looking for a Technical Lead to manage a team of six specialists to:

This is an excellent development opportunity for someone with appropriate technology experience looking to develop a high-performance team and high quality technical services. This role will require a high-level of onsite presence at our Bloomsbury campus.

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Department:

SOAS University of London has invested significantly in a 5-year technology strategy to develop and transform our technology estate. There are a number of key projects to be delivered over the coming years making this a great opportunity to develop your career at an institution that has made technology its number 1 investment priority.

The Technical Specialist team is one of many within Service Delivery and Infrastructure and plays a key role in the delivery of this roadmap, providing technical expertise and resource for many of the operational core change projects relating to AV and endpoint management as well as BAU development and support of those projects upon transition-to-live.

About the Role

This role will ensure best practice in team management and leadership ensuring your team understand and are empowered to deliver their objectives. This will require an understanding of when to lead from the front using your experience and knowledge to ‘get hands-on’, but also when to handover and devolve tasks and ensure these are delivered to a high standard.

The role will be the lead for the delivery of Audio Visual projects including design, delivery and transition-to-live to the front-line services as the first point of support, but also remaining available for escalation or as burst resource during peak times in support of colleagues.

This role will evolve our endpoint management via Intune ensuring more knowledge sharing across the team to alleviate single points of knowledge and to provide support to colleagues.

About you

The ideal candidate will need to demonstrate experience in a representative selection of the below, however we are also passionate believers in staff development, and will invest in candidates that may have areas requiring development that show aptitude and attitude

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website.

To apply, please click the 'Apply' button, above

Closing date: 23^rd June 2024

Interviews to be held: TBC

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