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Student Contact and Engagement Support Caller

University of Leeds - Professional Services - Educational Engagement

Location: Newcastle upon Tyne
Salary: £23,700 to £25,138 per annum (depending on experience) (Grade 4)
Hours: Part Time
Contract Type: Fixed-Term/Contract
Placed On: 30th May 2024
Closes: 21st June 2024
Job Ref: PSEDE1140

This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are open to discussing flexible working arrangements. 

Are you a university graduate? Are you a good communicator who can show empathy and understanding? Do you want to play a role in supporting student wellbeing?

As part of the University’s Student Education and Access and Student Success Strategies, the University of Leeds has implemented a Learning Analytics System – StREAM@Leeds. The intended benefits of this system aim to support the early indication of students who may need further support or are at risk of dropping out. This area of work provides an exciting opportunity to make a positive difference to the lives of our students, supporting a wider process and helping them re-engage with their studies.

The post is ideal for individuals who enjoy communicating, making a difference and working as part of a wider team. You will be part of the Educational Engagement team, but will work across the University with colleagues across the Digital Education Service, Student Education Service and faculties.

What we offer in return

  • 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
  • Generous pension scheme options plus life assurance
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
  • Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Pakorn Phornnarit, Senior Student Education Service Officer

email p.phornnarit@leeds.ac.uk

Location: Leeds - Main Campus

Contract Type: 

Fixed Term (Fixed term until 31/10/2025 (Cover is required for a member of staff on leave/absence, such as maternity, sickness, or career break.))

Further details: Candidate Brief

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