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Student Services Manager (Advising and Policy)

University of Glasgow - College of Arts & Humanities Administration Office

Location: Glasgow
Salary: £39,347 to £44,263 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 4th June 2024
Closes: 2nd July 2024
Job Ref: 147854

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

In partnership with other cognate roles the Student Services Manager (Advising and Policy) will manage student advising and student policy delivery for the College of Arts & Humanities. The successful candidate will be responsible for overseeing the administrative support team for the advising function; and of managing and critically reviewing the policies and procedures forming student based governance frameworks. Informed by the Arts & Humanities Strategy 2023-2028, the role is accountable for the quality and professionalism of service delivery and is integral to the future shape of the learning, teaching and student experience service in the College.

The College Advising service is overseen by the Dean of Learning & Teaching & Student Experience and is the centralised student support function for the College of Arts & Humanities.  There service comprises a number of academic advisers, led by a Chief Adviser of Studies; and is supported by the Advising Support Team which is managed by the Student Services Manager (Advising and Policy).  The duties of the Advising Service are wide-ranging and include student support pre-arrival, registration, enrolment and orientation support for Year 1 and Year 2 students, curriculum choice advice and wellbeing support.  The service also supports processes relating to student progression through their degree studies.

This post is full-time (35 hours per week) and offered on an open ended (permanent) basis.

Closing date: 2 July 2024

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

The University of Glasgow, charity number SC004401.

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