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Housing Manager

The American Institute for Foreign Study (AIFS UK Ltd) – AIFS Abroad

Reporting to: London Director

Location: South Kensington, London

The American Institute for Foreign Study (AIFS) was founded in 1964 and since then, over 1.6 million students have participated in our educational and cultural exchange programs. Typically over 6,500 American college students study abroad each year with AIFS Study Abroad— approximately 2,500 of these are on customised, faculty-led programs and approximately 4,000 study at local universities in Asia, Australia, Europe, Africa and the Americas.

Job Summary/Main Purpose

AIFS Study Abroad has a vacancy for a Housing Manager within the Student Services Team at its London Global Education Centre in South Kensington. The Housing Manager is responsible for sourcing and managing accommodation for our student groups and visiting faculty members with host families, in student residences, private apartments and hotels across London.

Responsibilities

  • Book and coordinate all elements of the accommodation provision to a high standard within agreed timelines and within budget including rent, cleaning, bedding and kitchen packs.
  • Work closely with the London Director and Student Services Team to ensure accommodation meets standards required for specific student populations.
  • Maintain accurate accounts, process payments, and exercise appropriate control of expenditure for London based accommodation.
  • Provide accurate and detailed information to Program Managers and other relevant staff on housing options, availability and costs.
  • Manage reservations and bookings for all homestays, residences, and private apartments, liaising regularly with Program Managers for updates.
  • Work in collaboration with housing providers and Student Services Team on plans for various situations, for example late arrivals, emergency situations, maintenance issues, etc.
  • Maintain a database of housing options, contacts and relevant suppliers including information on issues and resolutions.
  • Prepare and update accurate promotional materials and pre-departure materials for student and faculty accommodations.
  • Assist the Student Services Team and Program Managers with rooming allocations, roommate requests, and housing preferences.
  • Assist Student Services Team with resolution of housing issues as necessary.
  • Provide excellent customer service to U.S. faculty and students and respond to their questions in a timely manner.
  • Coordinate and manage efficient arrivals day processes at the housing in collaboration with the Student Services Team, Program Managers, and housing providers, including room/flat preparation prior to arrival.
  • Conduct regular housing inspections and liaise with providers and U.S.-based team regarding room damages.
  • Complete audits of homestay providers to ensure that host families are vetted based on criteria set by AIFS.
  • Organise mid-semester checks for both students and homestay hosts.
  • Develop and maintain strong working relationships with providers and suppliers.
  • Understand and manage the expectations of U.S. university students and faculty regarding housing in London.
  • Attend any social/introductory meetings for homestay hosts.
  • Identify opportunities for improvement as well as new partnerships with providers and suppliers
  • Keep updated on housing trends/issues in London as well as best practice within international education in regards to housing.
  • Assist in welcoming, and meeting with, U.S. campus administrators and faculty during visits to London.
  • Other duties as assigned.

Performance Indicators 

  • Maintaining and developing effective working relationships with providers.
  • Positive feedback from staff and clients.

Skills Required

Essential 

  • Educated to degree level or equivalent.
  • Excellent communication skills, both written and oral.
  • Numeracy and ability to maintain records of expenditure.
  • Ability to demonstrate initiative and think creatively to resolve problems.
  • Well-developed interpersonal skills and a confident and helpful manner to relate to U.S. faculty and students in a customer service role.
  • Ability to work both independently and as part of a small team and larger site-based team.
  • Commitment to quality, flexibility, good interpersonal skills, ability to prioritise.
  • Proficiency with Microsoft office programs.

Desirable 

  • Experience working in a housing related role.
  • Experience living, working or studying abroad.
  • Experience of working in Higher Education and/or the study abroad field.
  • Excellent knowledge of London.

The successful candidate will need to show enthusiasm, initiative and motivation working independently and as part of a team based in London as well as a wider global team in the setting up and successful delivery of programs. Due to the nature of the role willingness to work flexibly is essential. 

AIFS UK Ltd is committed to building and sustaining an inclusive, diverse, and equitable working and learning environment for all students, staff, and faculty and we are proud to be an equal opportunity employer. 

All qualified applicants are encouraged to apply and will receive equal consideration for employment without regard to race, colour, religion or belief, sex or gender, gender identity or expression, sexual orientation, marital or civil partner status, pregnancy or maternity, nationality, ethnic or national origin, genetics, disability, age, or veteran status. We make recruitment decisions based on applicants’ skills, experience and knowledge, and ensure all applicants are treated equitably.

Salary and Benefits 

  • The position is full-time in the London Study Center 
  • Competitive salary and discretionary annual bonus
  • 22 working days paid holiday a year rising after 2 and 5 years’ service plus public holidays. Lieu days will be accrued for extra days worked such as weekends
  • After successful completion of probation eligible for private medical insurance, life assurance, income protection insurance, annual health assessment and Wellbeing Benefit
  • Applicants must be able to provide documentary evidence of their eligibility to work in the UK and two references (one from their current or latest employer) 

To apply, please send a CV and cover letter explaining your suitability for the position via the 'Apply' button above.   Closing date for applications is: Friday, June 21, 2024

Interviews will take place on a rolling basis

Location: London
Salary: £38,000 to £42,000
Hours: Full Time
Contract Type: Permanent
Placed On: 6th June 2024
Closes: 21st June 2024
   
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