Admissions Officer (LUM580/1385)

About the Role

This role is responsible for supporting applicants to Higher Education by working to process HE applications, coordinate important milestones throughout the applicant journey, e.g. auditions and interviews (both in person and online), and maintaining open and efficient channels of communication.

The role holder will be asked to work on an allocated brand, either University Centre Leeds or Leeds Conservatoire which will slightly change which of the specific operational activities detailed below are required of the post-holder.

What You Will Do

• Support applicants by processing applications, coordinating important milestones throughout the applicant journey and maintaining open and efficient channels of communication.
• To work with academic staff to ensure that agreed application timescales and processes are maintained.
• To work in liaison with the Admissions Manager and Senior Admissions Officer to manage and process all HE applications (undergraduate and postgraduate) for all applicant types (Home, EU and overseas) through UCAS, UCAS Conservatoires and by direct application.
• To develop a thorough understanding of UK and overseas academic and English Language qualifications for entry (undergraduate and postgraduate) and be able to advise and provide guidance to enquirers, applicants and colleagues throughout the institution.
• To work in liaison with the broader Marketing and Student Recruitment team and the International Recruitment team to maintain timely communication with applicants via relevant channels throughout the admissions cycle, providing expert advice and support with their application. Including dealing with admissions and general course enquiries through the admissions inbox, SITS student record system and the CRM system.
• To provide expert and friendly advice to colleagues on all aspects of the admissions process.
• To work with the broader Marketing and Student Recruitment team, departmental administrators and curriculum teams to plan on-campus and online admissions events such as auditions, interviews and portfolio submissions, and to support activities to generate applications.
• To process examination results and other Confirmation and Clearing activity.

About You

• Experience of using a range of IT systems including Microsoft packages. 
• Experience of working in an administrative role. 
• Experience of using computerised information systems such as student databases or customer relationship management systems. 
• Excellent verbal and written communication skills with the ability to communicate effectively with staff, applicants, students and external contacts at all levels including those where English is not their first language.
• Ability to maintain and develop effective administrative systems.
• Ability to understand, interpret and communicate complex data, procedures and regulations.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers’ Pension Scheme 
  • Local Government Pension Scheme 
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities -  including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.

We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.

As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

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