Digital Operations Executive - Hamilton Brookes

Are you a digital operations professional with a passion for optimising digital platforms and enhancing user experiences? Join the Hamilton Brookes team at Oxford Brookes University and take the lead in managing and evolving our digital presence.

About Hamilton Brookes:  Hamilton Brookes is a leading educational publisher for primary schools, offering high-quality teaching and learning resources that empower educators and reduce workload. Trusted by teachers across the UK and worldwide, our digital platforms play a central role in delivering this value.

Why Join Us?  At Hamilton Brookes, you will be part of a dynamic, inclusive team within the School of Education at Oxford Brookes University. This is an exciting opportunity to shape and optimise our digital presence, making a significant impact on user experience. We offer a collaborative environment where your contributions are valued and your professional growth is supported.

About the Role:

As a Digital Operations Executive, you will become the in-house expert on our digital platforms, ensuring they are well-managed, optimised, and deliver an exceptional user experience. This role involves working closely with Publishing and Marketing teams to align digital content with user-centred design principles and data-driven improvements. You will manage content using our CMS, optimise SEO, and support continuous enhancements based on user feedback and analytics.

Key Responsibilities:

• Manage and optimise Hamilton Brookes digital platforms to ensure correct content display and functionality
• Use CMS platforms to build, edit, and publish content, employing templates and style guides to streamline processes
• Act as the in-house super-user and trouble-shooter for digital systems, reducing reliance on external support
• Collaborate with Publishing and Marketing teams to ensure content meets business needs and user-centred design standards
• Use analytics, user feedback, and research to map user journeys, inform the digital roadmap, and propose website improvements
• Optimise SEO with up-to-date tagging using tools like Semrush and Google Analytics
• Manage a roadmap of improvements, prioritise fixes, and support continuous digital platform enhancements
• Liaise with web service providers, share knowledge, and support the internal team
• Conduct monthly business reports and manage subscriber tracking
• Address customer inquiries to ensure a seamless digital experience.

Qualifications and Experience:

• Degree level or equivalent experience
• Significant experience in a digital role with a strong understanding of digital content publishing processes
• Proficiency in CMS platforms, such as WordPress
• High proficiency in Adobe Creative Cloud
• Strong problem-solving skills with a proactive, user-centred approach.

Interviews to take place week beginning the 16th September 2024.

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however, applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

Benefits of Working with Us:

• Flexible working arrangements to support work-life balance.
• Professional development opportunities to enhance your skills.
• A supportive and inclusive work environment.
• Access to university facilities and resources.
• Competitive salary and benefits package.

Join us at Hamilton Brookes and help shape the future of primary education through exceptional digital engagement!

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