Visitor Experience Assistant - 8 positions

Location: Beaumont Street, Oxford, OX1 2PH

About the role

Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations).

To help you achieve this, we will provide comprehensive and structured training alongside development opportunities.

There are 8 part-time vacancies available with varying hours and shift patterns:

• 35 hours per week / 0.96 FTE x3 (both weekend days)
• 26.25 hours per week / 0.72 FTE x1 (both weekend days)
• 24.5 hours per week / 0.67 FTE x1
• 19.25 hours per week / 0.53 FTE x3

All shift patterns will involve working at least one weekend day, with some patterns including both weekend days. This role is fixed-term until December 2025.

This role will involve regular manual handling and some lone working. Full training will be provided.

About you

Are you a passionate and friendly person?

Do you enjoy working as a team?

Are you good at solving unexpected problems?

Do you love museums?

We would love to hear from you!

It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at hr.admin.ox.ac.uk/staff-benefits

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents listed above must be submitted to be considered for this role.

Only applications received online by 12:00 midday (BST) on Friday 13^th September 2024 can be considered. Interviews are expected to take place on 26 or 27 September 2024 as a group assessment day, candidates to attend one day only. Shortlisted candidates must be available to attend on either of these days.

Recruitment drop-in event

Join us on Friday 6^th September in the Learning Studio at the Ashmolean Museum 14:30 – 16:30 to find out more about the Visitor Experience Assistant role.

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Get advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.

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