Job Description
Position overview
Location: Devon House, London (Hybrid role) – 3 days campus working and 2 days remote working per week
Benefits: The University supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme (which provides free, confidential advice on both home and work concerns) as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.
Direct Reports: Student Resolution Officer
Reports to: Head of the Student Regulatory Resolution Office
Start: ASAP
The University is seeking a Student Resolution Manager to join the newly established Student Regulatory Resolution Office (SRRO). This dedicated office is responsible for ensuring that all student related casework/investigations/appeals are conducted to a high standard. It equally seeks to achieve appropriate resolutions based upon university regulations, good practice frameworks and stakeholder engagement. We are seeking an individual who is able to contribute and manage the delivery of these objectives, with a solution driven mindset.
This role provides an opportunity to make a real impact. SRRO’s work contributes and embeds key University values, ranging from delivering a positive student experience to maintaining an excellent standard of teaching and learning. The Student Resolution Manager will support the Head of SRRO and wider Senior Management in the effective management and progression of cases within the department’s remit. SRRO’s remit includes a range of Academic and Student Engagement processes. Processes include:
The role holder will be experienced at managing casework/investigations/appeals in at least two of the above quoted areas. This will include experience at progressing and advising on complex and sensitive cases/investigations. The role holder will apply their skill sets to casework across workstreams under the oversight and guidance of the Head of SRRO. This provides a unique opportunity for a professional to broaden and deepen their knowledge across these key areas.
To be successful in this role, you will need to have a firm understanding of investigatory/appeal requirements, analyse information effectively, digest formal documentation (such as policies and procedures), and the ability to write accurately with high levels of attention to detail.
Diplomacy, an ability to conduct duties using a risk based approach, and experience of communicating information to a range of audiences is essential.
Due to the nature of the work, the role holder will be required to undertake casework on a range of social/community topics, including of a sensitive nature (such as alleged student misconduct which may also constitute a criminal offence).
Duties and Responsibilities
Administrative and Service Delivery
Casework and Management
Line Management and Supervision
General
About the University
Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.
After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.
Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
Person specification criteria
To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.
Criteria
Education / Qualification
Undergraduate degree or equivalent in work experience Essential
Governance, mediation, legal, investigatory qualification/training or equivalent in work experience Desirable
Experience
Managing casework/investigations/appeals in at least two relevant areas for the department Essential
Working and interpreting relevant formal frameworks and documentation. Such as regulations, policies and procedures (applicable for the role) Essential
Providing advice and guidance to a range of stakeholders, including senior staff Essential
Collaborating with a range stakeholder to reach a common objective, including senior staff Essential
Progressing and advising on complex and/or sensitive matters, relevant to the remit of the department Essential
Knowledge, Skills & Abilities
Excellent written and verbal communication skills. The ability to write to a high standard Essential
Good analytical skills, including accuracy and eye for detail Essential
Engage with challenging/sensitive topics. Essential
Ability to prioritise and organise workload, using a risk based approach Essential
Ability to conduct duties systematically and in accordance with established processes Essential
Knowledge/awareness of Higher Education policies and procedures, particularly academic and/or investigatory processes. Essential
Ability to conduct duties with diplomacy, tact and due regard to sensitivity. Essential
Personal Attributes
Demonstrable commitment to develop and learn new skills Essential
Self-motivated and deadline focused Essential
Additional Information
Enquiries
Informal enquiries may be made to Joseph Mullin (joseph.mullin@nulondon.ac.uk). However, all applications must be made in accordance with the application process specified.
Application process
Applications should be made via the 'Apply' button above by 23:59 on Sunday, 6 October 2024. Please reference your application SRM0924. Participation in the equal opportunities section is encouraged, but voluntary.
Applications must include a covering letter of no more than one page and a full curriculum vitae.
Interviews are expected to take place on weeks commencing 14 and 21 October 2024.
Please note this role may require a basic or enhanced DBS check. Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
This post may be eligible for Skilled Worker visa sponsorship.
Location: | London, Hybrid |
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Salary: | £40,000 to £42,230 per annum (depending on experience) |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 16th September 2024 |
Closes: | 6th October 2024 |
Job Ref: | SRM0924 |
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