CRM & Data Analyst

Grade and Salary: Grade 7, £37,174 - £46,735 per annum

FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday

Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

Purpose of Role

The CRM and Data Analyst will play a key role in supporting the strategic objectives of the Business and Enterprise Directorate through effective data management, analysis, and system development. The post holder will be responsible for optimising the use of the Directorate’s CRM platform to enhance engagement with external partners, support business development and enterprise activities, and drive data-informed decision-making.

Working collaboratively with colleagues across Business Development, the Enterprise Team, Marketing & Communications, Information Services, and other key internal stakeholders, the CRM and Data Analyst will ensure that systems and data processes are fit for purpose, user-friendly, and aligned with institutional priorities. They will act as the primary point of contact for CRM-related queries within the Directorate and will help embed best practice in data entry, reporting, and analysis.

Essential & Desirable Criteria

Essential

1. Degree or equivalent experience in data analytics, information systems, business, or related field.
2. Proven experience in managing and administering CRM systems (esp. Salesforce).
3. Experience in data analysis, reporting, and dashboard creation.
4. Experience in supporting data-driven decision making
5. Experience supporting users and delivering training or guidance on systems use.
6. Strong Excel skills and proficiency in data visualisation tools (e.g. Power BI, Tableau).
7. Ability to extract, manipulate, and analyse data to generate actionable insights.
8. Familiarity with CRM system configuration and workflow automation.
9. Understanding of data protection and data governance principles.
10. Awareness of CRM best practices and system lifecycle management.
11. Strong communication and interpersonal skills.
12. Ability to work with both technical and non-technical users.
13. Proactive and collaborative approach to working across teams.
14. Strong attention to detail and commitment to data accuracy.

Desirable

1. Relevant professional qualification (e.g. Salesforce certification, data analysis courses).
2. Experience in a higher education or research/commercialisation environment.
3. Knowledge of higher education innovation, enterprise, or business development processes.
4. Ability to influence process improvement and change adoption across a directorate.
5. Interest in supporting innovation and external engagement in a university setting.

How to Apply

Applications can be submitted up to midnight (UK time) on Tuesday 20^th May 2025.

Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

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