Director of Student Services

About the role

The Director of Student Services will play a central role in ensuring that all students across the EFI education group are fully supported, safe, and equipped to thrive.  Responsible for the full spectrum of student support services (excluding direct teaching), the postholder will lead safeguarding, wellbeing, SEND, learning and teaching support, careers, and enrichment. The Director of Student Services will act as a key enabler of positive student outcomes, embedding inclusion, aspiration, and professional growth into the learner journey.

Spanning Levels 2 to 7 across three campuses (FRA, LCBT, EFI), the Director will also collaborate with curriculum, operations, and digital leaders, acting as Operational Designated Safeguarding Lead (ODSL) to uphold high standards of safety and compliance with relevant legal and policy frameworks.

About you

• Qualifications: DSL or DDSL qualification (or willingness to obtain).
• Experience: Extensive leadership experience in student support, safeguarding, wellbeing, and inclusion within education, with a proven ability to lead cross-functional teams effectively, manage SEND and EHCP processes, and provide high-quality support for neurodiverse learners.
• Expertise: In-depth understanding of safeguarding requirements, statutory responsibilities and best practice frameworks.
• Passion: Confident communicator with excellent people skills and the ability to influence and collaborate at all levels and committed to driving positive student outcomes.

If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. 

Why The EFI?  

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

• Funded professional qualifications, personal growth allowance and annual CPD.
• Generous and flexible leave options, including an around-the-world trip after five years of service.
• Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly wellbeing allowance and financial loan options to support your financial health.

How to apply/Next Steps:  

Create an account via our website, click 'Start Application' and submit your completed application form. Please note as we are an education provider, CVs are not accepted. 

Closing Date:  

8am on Tuesday, 20 May 2025.

Interviews/Recruitment Day:  

Date TBC - Interviews to be held in-person at Electra House, Moorgate, EC2M 6SE

More Information/Contact us: 

For more information about the EFI Group, visit our EFI, FRA and LCBT websites and refer to the job description.    

Please contact recruitment@efigroup.ac.uk for further information. 

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.   

Thank you for sharing our values and commitment to student safety.

Job Description

Application Form