Senior IT Service Desk Analyst (John Radcliffe Hospital)

Are you passionate about IT support and eager to contribute to world-leading, life-saving medical research and teaching at the University of Oxford? The Medical Sciences Division is seeking a talented Senior IT Service Desk Analyst to join our team at the John Radcliffe Hospital.

You will have the opportunity to work with some of the world’s most talented academics, students and professional staff as we embark on a journey to modernise and enhance the delivery of our IT support services.  

As a Senior IT Service Desk Analyst, you will work closely with a range of staff across multiple departments, offering expert advice and innovative solutions to a range of IT-related issues, helping to deliver responsive digital services which underpin cutting-edge research, teaching, and administration across the Division.

Your responsibilities will include troubleshooting desktop computers, supporting research-specific IT systems, and advocating for IT and Information Security best practices. We’re looking for a proactive problem solver with excellent customer service skills and experience in supporting Microsoft Windows, Apple MacOS and mobile devices.  

This role offers the chance to be part of a vibrant, inclusive team that values diversity and fosters innovation. Our culture is collaborative and supportive, encouraging continuous learning and professional growth. We believe in empowering our people to take initiative and contribute to the decision-making process, ensuring everyone feels valued and respected.

With opportunities for professional development and a range of staff benefits, this is your chance to make a significant impact on medical research at one of the world's leading universities.

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• Employee Assistant Programme (EAP)
• Generous Annual Leave
• An excellent contributory pension scheme
• Family Leave schemes
• Comprehensive range of childcare services
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• An opportunity to learn a variety of technologies from experienced colleagues
• All the other staff benefits of working for Oxford (staff benefits)

The University also runs a large number of social groups and sports clubs for those looking for more than just a great place to work.

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.  You are not required to provide training or qualification certificates.

The post is available full time on a permanent basis. Flexible working available with a minimum of 3 days per week on site.  

To be considered, applications must be received by 4 June 2025 at noon.

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