Library Graduate Trainee x3 - RCN02676

3x positions available: Graduate Trainee – Customer Services x2; Graduate Trainee – Collection Development x1

RCN UK HQ Office (London), 35 hours per week, 12-month fixed term contract with start date of 04 August 2025

As a Graduate Trainee in our Library, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members. In this varied role every day will be filled with possibilities. You will get involved in anything from helping nurses access our resources and putting on events, to social media promotion and working with our unique collections. We'll look to you to work with and represent all aspects of the library service, fielding front line enquiries, dealing with journals, assisting with exhibitions, assisting with member training, and supporting long-running and short-term library projects.

It's a great way to build your skills and experience, and your understanding of the library profession and the many varied roles within it. To join us you’ll need customer service skills and, ideally, a background in a relevant area such as libraries, retail, or the service industry. Whatever your background, you'll be a strong team player, efficient, accurate and show a real customer focus in all you do. To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave of 28 days, plus bank holidays and three additional days for the Christmas break.

Our selection process

We want your experience applying for a job with us to be the best it can be. We aim to be more flexible about how we hold interviews and assessments. If you foresee any problems with attending an interview in person in London, please let us know in your supporting questions. For example, we would be able to cover reasonable transport expenses.

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients. As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities. We particularly welcome applications from individuals who identify as People of Colour, BAME and/or part of Black and Global Majority racial and ethnic groups.

For more information, advice on applying or for an informal discussion about the role please contact Dawn Williams, Collection Development Specialist on 020 7647 3538, or Hannah Slater, Customer Services Information Specialist (Operations) on 020 7647 3768.

For more information about the recruitment and selection process please contact recruit@rcn.org.uk.

Closing date: 11.59pm on Sunday 01 June 2025

Interview dates: Tuesday 24, Thursday 26 and Friday 27 June 2025

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