Deputy General Manager

The Role

The role holder will manage the day-to-day operation of Madingley Hall and its 'hotel' services. They will ensure that all clients are met with the highest standards of service and product within the budgets provided. 

The Deputy General Manager role will be responsible for all operational matters, anticipating and resolving issues in co-operation with colleagues relating to Hall Operations. They will take on management responsibility including participating in recruitment (with support from internal HR department), training, staffing and organisational decisions, purchasing, financial control and budgeting, and compliance with Departmental and University policies and with all legal requirements.

The role-holder will ensure that budgets are effectively monitored, reporting potential issues to the General Manager and pro-actively minimising the adverse effects of unexpected issues or incidents.

The role-holder will be responsible in all staff-related activity, including scheduling, recruitment and induction of new staff, probation, appraisals, training and development. They will be directly responsible for line-management of the Head Chef, Food and Beverage Manager, Gust Services Manager, Housekeeper Manager and supervise six supervisors from 4 departments, conference administrator and several zero hours staff from the hall operations department and drivers and will perform all line-management duties for these roles, including appraisal and disciplinary matters.

The role-holder is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are kept high and that this is reinforced in all activities. They will at times be required to deal with the public and will be expected to maintain a professional and approachable demeanour in all circumstances.

Location

Madingley Hall is part of the Institute of Continuing Education in the University of Cambridge. Built in the 16th century, this elegant country house has 16 well-equipped meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens.

How to Apply

Click the 'Apply' button above to register an account with our recruitment system (if you have not already) and apply online.

Benefits

• 41 days annual leave, inclusive of Bank Holidays.
• Defined benefits pension schemes
• Flexible working options
• Support for health & mental wellbeing
• Discounts on shopping
• Rental deposit scheme
• Public transport season ticket loans

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above. 

Informal enquiries are encouraged and can be made to David Toulson-Burke General Manager via email: david.toulson-burke@ice.cam.ac.uk

Questions about the application process may be directed to: HR@ICE.cam.ac.uk.

The closing date for applications is 25 May 2025 Interviews will take place soon after the advertisement closing date.

Please quote reference EA45957 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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