Casework Officer (Student Cases)

This new full-time post is available from 30th June 2025 on a permanent basis.

Summary of the role
This position offers an exciting opportunity if you wish to develop your career in student casework. This is an exciting role, which is critical in ensuring our student casework is effectively managed and administered. The Cases office deal with sensitive and sometimes distressing matters and if you are the ideal candidate you will have a high degree of emotional resilience.

You will have excellent written and verbal communication skills, having honed those skills and experience working in a busy environment where attention to detail and meeting challenging deadlines is a must.

The successful applicant for this post will have experience of working flexibly both as part of a team and of working independently to deliver an outstanding customer service experience. You will have excellent organisational and communication skills, and ideally have experience of casework in this or a similar compliance related background.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a gold rating in the Teaching Excellence Framework Award 2023, underpinned by gold ratings for Student Experience and Student Outcomes.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Benefits
We offer some fantastic benefits including:

• 39 Days leave per year.
• Options for flexible working.
• Numerous discounts at leading retailers.
• Onsite gyms on all of our campuses and a cycle to work scheme.
• Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy.
• Stunning campus environments in Exeter and Cornwall, in the beautiful South West of England.

Further information
Please contact Mrs Sarah Donaldson, S.Donaldson@exeter.ac.uk.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.

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