Customer Experience Assistant - Welsh level 2

Location: Singleton Campus, Swansea

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

This is a Permanent role working 6 hours per week.

The Customer Experience Assistant (CEA) acts as one of the front-line ambassadors for Taliesin Arts Centre, contributing to a professional, safe, efficient and welcoming environment for all who engage with the university’s arts venues and associated events and activities. The postholder is supervised by the Event Duty Supervisor. The CEA will also use their own initiative to deliver the best possible customer journey to internal and external users and customers.

The postholder carries out all operations relating to selling and reserving event tickets, through a web-based Box Office, including providing first-line customer support and communication, referring more complex enquiries on to the platform provider and/or Taliesin Arts Centre supervisors/managers.

For this role you must be able to speak Welsh ‘fairly well’ – meaning you understand a fair range of job-related correspondence. Able to keep up a simple conversation but may need to revert to English to discuss complex or technical information and able to write reasonably accurate correspondence in Welsh.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 2 - Fairly well. The role holder will be able to understand a fair range of job-related correspondence, keep up a simple conversation and write reasonably accurate correspondence in Welsh. They may need to revert to English to discuss complex or technical information.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

A satisfactory DBS certificate must be provided before a start date can be confirmed.

Closing Date: 30 May 2025

Interview Date: 9 June 2025

Informal Enquiries

• Rhian Jones rhian.jones@swansea.ac.uk
• Deborah Drewson d.d.drewson@swansea.ac.uk

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