Service Change Management Designer (KTP Finisher) – Citizens Advice Scotland

Fixed Term: 11 months

Full Time: 35 Hours per week

We wish to recruit a motivated, thoughtful and collaborative person with experience in facilitating change management and continuous organisational improvement, with an appetite for using service design as a tool to foster learning, and a desire to help others make positive change through finishing the second phase of our knowledge transfer partnership (KTP) project in partnership with Citizen’s Advice Scotland (CAS) and their network of bureaux. 

Our KTP finisher will operate as a facilitator, convenor and design ambassador, whilst using design practices to facilitate the development of a culture of organisational learning and continuous improvement practice across the CAS network, supported through no-code development initiatives.  They will go beyond “solving problems” towards embedding learning and design knowledge within the organisation through the co-design and co-development of a bespoke CAB network manual “operational improvement design manual” in partnership with various CABs across Scotland. 

The successful applicant will share their enthusiasm for design as a catalyst for change, to empower individuals within the CAB network to participate in local change, share their knowledge and support continuous learning cultures within a charity-based organisation who support some of our most socio-economically challenged citizens. They will be able to highlight and celebrate their understanding of community-based empowerment, social design principles involving inclusion and participation, as well as their passion for fostering and teaching others to implement positive change, through design.

Please note this post will appointed at Grade UE07, Step 1 (£40,497 per annum).

The Opportunity:

The successful candidate will operate within CAS, under supervision and support from the academic leads at the University of Edinburgh and the Perth CAB leadership team. This KTP project is based in Scotland, with the core project team working on hybrid model between Edinburgh, Glasgow and Perth. There will be the opportunity to work with a range of Citizen’s Advice Bureaux across the Scottish network and site visits are expected (with travel stipends included). The project will introduce the KTP Finisher to a range of industry partners already involved with CAS and CAB projects, with expertise in service design and no-code development. 

Your skills and attributes for success: 

• A graduate qualification in a relevant design discipline, which demonstrates your strong ability to engage in multi-media approaches to service design and design communication. Candidates with backgrounds in Service Design, Product Design and/or Graphic Design are encouraged to apply.
• Experience in design research methods (design ethnography, community engagement, workshop development), demonstrating your ability to work with others using principles of co-design, co-creation and/or participatory design
• Strong capacity in using appropriate design tools and graphics software, to generate appropriate visual materials for communication, dissemination and graphic production.  This may include Adobe Illustrator, Photoshop, InDesign, Miro, or their equivalent
• Strong verbal presentation skills and writing skills, able to generate relevant reports, articles and outputs that can be disseminated to others, whether that be project stakeholders, internally with the project team, or with wider audiences including academic conferences.
• Strong project management skills, and an ability to work independently to challenging timelines.
• Familiarity with No-Code development practices, and this may include a working understanding of associated coding platforms, including (but not limited to) HTML, CSS, and/or Javascript.

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