Deputy Head of Student Systems and Records (Operations)

The opportunity

We are looking for an experienced operational manager with a background in Registry Services to motivate and lead a team in delivering a high performing, customer focused service to staff and students.

The Deputy Head of Student Systems and Records will lead the operational management of the Student Records and Systems teams, ensuring a high-quality service under Academic Registry. This role oversees the quality of data and processes across the Student Record system (SITS) and associated platforms. 

You will have line management responsibility for the Data Quality and Returns, Immigration Compliance, and Student Systems and Records Support technical teams. The role will involve regular monitoring and review of a range of ‘business as usual’ registry processes, with a focus on improving efficiency through the development of new ways of working and ongoing process and system enhancements. 

About You

To be successful in this role, you will bring significant experience of managing operational teams within Higher Education, along with a strong working knowledge of student records systems and regulatory compliance, including UKVI reporting requirements. 

You will be process-driven, with a clear interest in service improvement and the ability to communicate effectively with a wide range of stakeholders. Experience working within a regulatory and compliance-focused environment in Higher Education is key, as is the ability to support and guide specialist teams in these areas.

We are UAL 

UAL generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we’re a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 12^th June 2025, 23:55.

If you have any queries about this role or need any reasonable adjustments for your application, please contact the Resourcing Team via email at PSOstaffrecruitment@arts.ac.uk

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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