Request Fulfilment Specialist
Warwick Employment Group
About the Role
The Information & Digital Group at the University of Warwick have an exciting opportunity for an experienced Request Fulfilment Specialist to join them for a contract opportunity until January 2026.
As Request Fulfilment Specialist you will be responsible for providing specialist services to customers and ensuring that IT software and hardware requests are processed efficiently and resolved swiftly. This will involve responding proactively to requests and incidents, and communicating positively with users and customers, whilst ensuring SLA standards are met, expectations are managed, and documentation is maintained.
You will have a strong communication and technical acumen that will enable you to work collaboratively across teams and provide solutions which are focused on business outcomes and meeting customer requirements. Familiarity with IT service management tools such as ServiceNow or similar platforms would be advantageous.
This role is offered on a hybrid working basis, requiring a minimum of 3 days a week working on-site. The rate of pay offered is up to £20.50 per hour.
About the University of Warwick
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**. *QS World University Rankings 2024 ** Research Excellence Framework 2021
You’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the determination to succeed.
Closing date for applications is the 6th June 2025
To apply, please email your CV to Claudia.Farre@warwick.ac.uk
Interview date to be confirmed
| Location: | Coventry, Hybrid |
|---|---|
| Salary: | up to £20.50 per hour |
| Hours: | Full Time |
| Contract Type: | Fixed-Term/Contract |
| Placed On: | 4th June 2025 |
| Closes: | 6th June 2025 |
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