Academic Interviewer & Engagement Officer 53145

Company Description

LCCA is a contemporary institution, offering a range of programmes. Our students embark on a journey which is designed to meet their academic and personal demands. At the very heart of our vision is a student-centered learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Our academic team consists of modern, progressive, professionals who have what it takes to motivate students from a variety of backgrounds, to inspire belief in students who are striving for professional and personal recognition and to drive students towards successful lives.

You will have a distinct skill set; a ‘can-do’ attitude - and should demonstrate the consistent ability to put the core elements of our learning and teaching philosophy into practice, both in the strategic implementation of experiential teaching activities and in the management of high-class teaching delivery.

The underpinning philosophy of LCCA is as follows:

• Through experiential teaching we aim to provide students with a ‘real-life’ skill set which is transferable out of the classroom and into the world of work.
• Through ‘chunked learning’ we aim to ensure students are thoroughly engaged and motivated by their teachers.
• Through ‘deliberate reflection’ we aim to get students thinking about their role in the learning experience and to embed their knowledge for future use.
• Through regular and precise feedback, we aim to offer students ways to improve their skills and knowledge on a daily basis.

Position

Academic Interviewers & Engagement Officers are expected to work alongside the recruitment and admissions teams to ensure effective and smooth running of the process of application interviews and be a proactive agent in the College engagement and retention strategy. LCCA seeks to ensure that all applicants who are interested in studying on courses offered have not only the appropriate entry qualifications, numeracy and literacy skills, but also have the required aptitude, interest and motivation to allow them to commit to their chosen course. Academic interviews follow the formal entry requirements and appropriate admissions route, in addition, a judgement of an individual’s ability to fully engage with the selected studies is an essential part of the role. Providing administrative support and advice to students and Faculty staff on a range of matters including enrolment, timetabling, examinations, student compliance, attendance and general student and engagement support. 

Under the general direction of the Admissions Manager in terms of engagement and retention. The individual will perform duties related to the admission of students to the College, in accordance with admissions policy and procedures as well as possessing strong customer service skills, administrative competence, confidence, and an innate drive to achieve professionally, be adaptable, resilient and able to work under pressure.

Requirements

Interviewing

Conduct interviews of applicants. To give due consideration to applications including:

• Review student folders prior to starting the interview
• Confirm data and previous qualifications and experience relevant to the selected course
• Review the personal statement and discuss relevant sections with the applicant to gain an insight into their motivation and reasons for wanting to study.
• Engage with prospective students as one of the leading ambassadors for LCCA.
• Write up and submit interview forms following each interview, ensuring all relevant sections are completed including a clear evaluation of the applicant’s suitability.
• Make recommendation for the offer of a place or the rejection of the applications, building positive relationships with students.
• To undertake other duties as part of the academic team as directed by the Line Manager.
• Undertake any other duties which may reasonably be required by the senior management including representation of the College at external events.
• Undertake other duties of a reasonable nature, as may be determined by the post-holder’s supervisor from time to time, in consultation with the post-holder.
• Carry out all duties in accordance with the College’s Equal Opportunities Policy and other policies designed to protect members of staff or students from harassment. It is the duty of the post-holder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public.
• The post-holder should also counteract such practice or behaviour by challenging or reporting it.
• Take reasonable care of health and safety of self, other people and resources whilst at work to comply with the College’s Health and Safety Policy, Codes of Practice and local rules.
• Co-operate with the line manager, or any other person with specific responsibility for health and safety, to enable the Schools’ responsibilities under the Health and Safety at Work Act to be performed.

Engagement + Retention

• To support the engagement and retention strategy to support student population and the student experience.
• Strong understanding of the student lifecycle, resolving issues in an accurate and timely manner, offering options for students that are carefully explained, in order to support a strong students’ experience
• Encouraging that students from all demographic and academic background are adequately represented in student initiatives offered by the College &/or Students’ Union at key transitions in the student journey for different year groups
• Be familiar with the college IT systems and VLE that support this role, in particular online forms and enquiries
• Proactively contribute to create a second to none experience for the arrival and induction of new students, Assist with the organisation and attendance at events such as induction and Graduation
• To support the academic and admin teams with the integration of students into campus life.
• To develop and create an effective engagement strategy to connect with the student population through social events and activities to enhance the student experience.
• Phone and email enquiry management ensures a strong client focus is maintained.
• Provide high quality client service – front counter information and advice, system support and direction, and referral in a professional and accurate manner.
• Provide reporting and statistics on engagement and retention using the agreed software during the student lifecycle to assist with planning.

Experience

Essential

• Relevant Academic course management and delivery of experiences
• Academic administrative experience

Desirable

• Relevant Industry experience
• Good subject and academic knowledge based on teaching or practice-based experience
• Experience of conducting interviews in an academic setting.

Knowledge & Skills

• Good understanding of the requirements and good practices associated with interview practices
• Strong communication and Interpersonal skills ability to mentor and support
• Good attention to detail
• Problem Solving ability

Other information

Qualifications/Education

Essential

• A bachelor’s degree in marketing or equivalent or relevant experience