Head of Business Systems & Service Enhancement

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background
Are you passionate about creating an outstanding university experience? Do you thrive in a collaborative, forward-thinking environment? If so, we have an exciting opportunity for you to be part of a newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University.

We are redefining student success by bringing together proactive, high-quality support that empowers students to navigate university life with confidence. As a vital member of our team, you’ll have the chance to shape and contribute to a service that makes a real impact—delivering tailored advice, guidance and innovative solutions that enhance student wellbeing, engagement and academic progress.

Joining us means being part of a vibrant, student-focused community of 350+ SAS colleagues where ideas are valued, your expertise makes a difference and every interaction helps students thrive. If you’re ready to contribute to a bold new vision for student administration and support, we’d love to hear from you.

Role
The Head of Business Systems and Service Enhancement is responsible for leading the development, implementation and optimisation of business systems across the Student and Academic Services (SAS) Directorate and wider university. The postholder ensures that systems and processes are efficient, user-focused, and aligned with institutional Vision 2030 goals. They work closely with stakeholders across academic and professional services teams to drive service improvement, enhance digital capabilities, and support strategic transformation initiatives.

Person
You will be an experienced professional with significant expertise in business systems management, exercising a high degree of independent responsibility in decision-making and strategic oversight. You will hold a relevant professional and/or academic qualification, complemented by extensive specialist experience in business systems and service enhancement.

With strong planning and organisational abilities, you will ensure initiatives align with established procedures and university policy while providing expert guidance to Schools and other Professional Services units. Your contribution to long-term strategic planning will ensure business systems development supports the broader university Vision2030 strategy and institutional objectives.

You will offer advisory leadership to senior university management, influencing policy direction and service priorities while developing innovative procedures that align with institutional values. In addition, you will demonstrate effective team leadership, overseeing service delivery, monitoring progress, and taking proactive steps to achieve operational goals and objectives.

How to apply
Closing date for applications: 30^th of June 2025.
Interviews are to be held: w/c 14^th and 21^st of July.

If you require further information regarding the post please feel free to contact Giles Polglase, giles.polglase@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05511.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

No agencies, thank you.