Student Retention Manager

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary range £37,000 to £40,000 pa plus benefits 

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. 

We have a fantastic opportunity for someone to join our busy but rewarding Retention team. As Student Retention Manager, you will play a key role in supporting student progression and success, taking responsibility for the effective delivery of student engagement and retention initiatives. 

You will focus on the leadership, development and management of the Retention team, fostering a culture of continuous improvement and maintaining a student-centred approach that supports and promotes student success. This is a brilliant opportunity for someone to contribute to enhancing the student experience, ensuring our students experience high standards of service excellence and are supported throughout their studies. 

Your accountabilities and responsibilities include: 

• Lead the Retention team in delivering effective student engagement and retention activities
• Lead the effective coordination of student intervention activities, ensuring timely and appropriate support for students at risk of disengagement
• Serve as the main point of contact for the team, offering expert guidance on complex cases and relevant policies for both staff and students
• Monitor student progression and engagement data, using insights to inform targeted interventions and improvements 

Our main requirements: 

• Evidence of continued professional development
• Proven track record of setting and maintaining high professional standards
• Strong leadership and management skills, with the ability to motivate and develop a team
• Experience with implementing change and continuous improvement
• Problem-solving and decision-making skills, particularly in a regulatory and compliance-focused environment 

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. 

University of the Built Environment is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. 

For the full job specification and contact details: https://www.ube.ac.uk/work-for-us/current-vacancies/ 

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to: recruitment@ube.ac.uk (via the 'Apply' button above) by no later than 01 July 2025 at 5.00 p.m. 

EQUALITY, DIVERSITY, AND INCLUSION

Here at University of the Built Environment we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

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