Success Manager

Location: London / Remote (Hybrid working in line with business need – Flexible working options to be discussed at interview)

Salary Range: £35,000 - £40,000 per annum, depending on experience

Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

• 25 days holiday allowance plus winter break 27th to 31st December (excl. Bank Holidays)
• Group life assurance, group income protection
• Pension schemes and optional private healthcare
• Employee Assistance Programme
• Flexible working options

Line Management Responsibility: None

Reports to: Business Relations Manager (Apprenticeships)

Start date: (dependent on successful completion of relevant checks) Immediate / no later than August - November 2025

The Role

Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Business Relations Manager, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day-to-day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us. The post holder will work closely with our lead for Business Development, Business Relations Manager and Head of Operations and Quality Assurance to coordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre-apprenticeship/apprenticeship can be successfully achieved.

Responsibilities include supporting and coordinating employer onboarding, recruitment of learner/apprentice and monitoring of support for delivery for both employer and learner/apprentice, ensuring that required reviews take place and that they are effective in assessing gaps and opportunities to deliver progress.

The role is suitable for remote-working, provided the appointee can attend the campus for face-to-face work when required.

Duties and Responsibilities

• Support the lead for Business Development and partner organisations with employer engagement, training and workforce needs analysis.
• Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship and other work-based learning programmes.
• Working with wider departmental team members to co-ordinate on the delivery of the University’s pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day-to-day point of contact for the University’s relationship with the employer
• To continually explore opportunities to further develop relationships between employers and the University.
• Organise the support for each learner/apprentice from the outset, to ensure the pre-apprenticeship/apprenticeship can be successful.
• Ensure completion of the termly Tripartite Reviews and ensure that these are carried out in line with regulations.
• Monitor the learner/apprentices off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge.
• Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored, and completed in a timely manner.
• Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice.
• Where required, work with wider team members to arrange apprenticeship End Point Assessment as agreed with the employer and apprentice.
• Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Business Relations Manager as part of the pre-apprenticeship/apprenticeship reviews each term.
• Identify and evaluate any risks to an individual learner/apprentice’s or employer’s programme success and escalate immediately to the University, taking appropriate action to control these risks as part of the overall programme review.
• Liaison with wider team members, the employer, and the learner/apprentice to ensure that feedback, enquiries, issues, requests, or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly.
• Ensure that Learner/Apprentice records are fully compliant with University’s policies and procedures applicable to their programmes at all times. This will also include participating in compliance and policy reviews as required.
• Such other duties, commensurate with the grading of the post, which may be assigned by the Business Relations Manager or their nominee.

Person specification criteria

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.

Qualifications

• Honours degree or equivalent professional qualification and/or vocational qualification [E]

Key Skills & Experience

• Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education [E]
• Experience in using Learner Management System software [D]
• Strong communication skills (both verbal and written) [E]
• Solid relationship management experience, including effective stakeholder and partnership working [E]
• High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]
• Excellent record keeping and maintenance, with awareness of Data Protection and GDPR [E]
• Excellent planning and project management capabilities [E]
• Ability to prioritise workload, exercise good time-management with the ability to work to deadlines, and demonstrate excellent organisational skills [E]
• Willingness and capacity to undertake continuous professional development [E]

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.

About Business and Partnership Development & Apprenticeships

The Business and Partnership Development & Apprenticeships section is dedicated to designing and delivering work-related learning throughout the UK and internationally. Our academic offerings use innovative pedagogical approaches and best practice in education to ensure an excellent learner experience. The team currently delivers a growing portfolio of work-related learning programmes and co-op placements, with a broad academic portfolio but with emphasis on areas of digital transformation, data science, artificial intelligence, and project management.

Enquiries

Informal enquiries may be made to Lynsey Rawbone (lynsey.rawbone@nulondon.ac.uk). However, all applications must be made in accordance with the application process specified.

Application process

Applications should be submitted by email to the following address by midnight on the closing date of Sunday 6th July 2025: - emma.kelly@nulondon.ac.uk (via the 'Apply' button above).

Ensure that your application email is entitled:

“SM0625: Application for Success Manager”

Please include a covering letter of no more than one page addressing the role criteria and a full curriculum vitae.

Participation in the equal opportunities section is encouraged, but voluntary.

Things to consider

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles such as exam invigilator etc).

Please note this role will require either a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Job sponsorship: 

Please note that this role is not eligible for visa sponsorship.