Centre Director

To provide academic and operational leadership to the team responsible for designing and delivering the International Study Centre’s (ISC) portfolio of programmes; and to lead the relationship with the partner university in respect of operational and academic management matters. To provide clear strategic direction for the ISC in line with organisational objectives in conjunction with the ISC and Study Group’s wider management team.

ABOUT THE ROLE

• Contribute to ISC’s Partnership Development Plan and other strategic documents, to ensure their currency.
• Provide effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage and support staff to participate in regular continuous professional development activity.
• Recruit new staff as required according to Study Group policies and procedures and ensure that the ISC is appropriately resourced at all times.
• Ensure that staff feedback mechanisms are effectively used to ensure that staff are retained and developed, and would recommend Study Group as a place to work
• Set the framework for and oversee the allocation of teaching resources, ensuring that teaching and learning activities are planned and delivered within an agreed budget and meet operational margins.
• Ensure that effective processes are in place for the recruitment of academic staff and ensure that all academic staff are suitably qualified to teach sessions and courses on which they are scheduled.
• Work in collaboration with central Product and Curriculum colleagues to ensure that the ISC designs and introduces new courses and products as appropriate to the ISC’s strategic Partnership Development Plan.
• Create effective internal partnerships with key stakeholders from the Provider and Central Operations Teams; including HR, Finance, IT, Estates, Data Team, Sales and Marketing, and Academic Office.
• Work in partnership with central Product and Curriculum colleagues to ensuring that the design and delivery of all courses are conducted with reference to and according to Study Group’s, partner universities and relevant external agencies’ quality frameworks, policies, procedures and codes of practice.
• Ensure that processes are in place for the effective design and implementation of appropriate, fair and secure assessment activities on all courses and ensure all students receive effective assessment feedback.
• Ensure high levels of automatic progression are achieved for students across all modules, courses and programmes.
• Analyse data and feedback from a wide variety of sources to monitor progress towards progression targets, planning and implementing remedial actions where necessary, supporting the relevant ISC teams to achieve this.
• Provide reports, data and recommendations to key partnership meetings and Provider management and academic governance meetings.
• Ensure that high quality service levels are delivered to students and other stakeholders, and that student satisfaction remains at a high level.
• Develop and maintain effective relationships with key contacts at the partner university, ensuring a full understanding of relevant university curriculum content, assessment modes and quality policies and procedures.
• Work in collaboration with Partner Development colleagues as a key representative in the partnership, interacting with and leveraging partner relations to develop and grow the ISC.  
• Work effectively and collaboratively with Sales, Marketing and Admissions to ensure that the ISC grows, develops and remains an attractive proposition for international students and relevant stakeholders.

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