Business Development and Engagement Administrator (Dubai)

Background

The Business Development and Engagement thematic area supports the University of Birmingham Dubai to achieve its targets across marketing, student recruitment, admissions and business development; enabling our campus and university wide strategic aims and ambitions. The areas of day-to-day campus delivery that the team supports include:

• School outreach
• On and off campus recruitment events
• Admissions processing
• Relationship management with key stakeholders
• Marketing and Brand Management
• Channel management
• Business Development through partnerships
• Career Professional Development and Micro credential delivery

Role Summary

Working in the Business Development and Engagement Team and with wider professional services colleagues across the University, the post holder will support in the acquisition and onboarding of our students and partners; ensuring that they receive a high quality and responsive customer service experience. The post holder will have a key role to play in the administrative processes of the team, supporting on the operational deliverables of the 4 key areas:

• Marketing
• Student Recruitment
• Admissions
• Business Development 

The post holder will report directly to the Head of Business Development and Engagement and work closely with them to understand the annual cycle of activity and where and when to prioritise effort to ensure maximum impact of resources. Working in a dynamic environment, the post holder will have the opportunity to improve and develop administrative processes and collaborate with colleagues across Professional Services. 

Main Duties

General

• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
• To contribute to own professional development and the development of the service by keeping your knowledge up to date with relevant training activities, attendance at team meetings, and other important knowledge building activities.
• Any other duties that might reasonably be required from time to time in line with the grading of the post.

Person Specification

• Educated to Degree level or equivalent relevant experience in a similar role
• Experience of working in a higher education environment is desirable
• An understanding of foundation, undergraduate and postgraduate education and the student lifecycle
• Excellent written and oral communication skills 
• Excellent understanding and applied use of Microsoft Excel
• Experience in financial administration
• Excellent interpersonal skills and a proven ability to work with a range of stakeholders 
• Proactive, highly motivated and well organised, with the ability to work on own initiative and prioritise workloads 
• Effective team working skills 
• Able to communicate effectively with a range of internal and external stakeholders
• A track record of delivering an excellent customer experience 
• Detail oriented and able to use analytical skills to spot and correct errors in data
• Experience of handling large volumes of data 
• Excellent IT skills and an aptitude for learning new packages to support analysis, presentation and communication of information 
• Willingness to work flexibly, occasionally outside of normal working hours
• Actively promotes equality and diversity to internal stakeholders
• Knowledge of Power-BI (desirable)

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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