Application Support Officer - China

Location: Mainland China (Beijing preferred) – please note, we are unable to provide sponsorship for a work visa

A bit about us 

Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 40,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity. 

What we’re looking for 

We have an exciting opportunity for a highly motivated, customer-focused individual to join NCUK as an Application Support Officer - China.

This role is responsible for administration and daily conversion activities through various channels that support students' decision-making journey to university placement, with the aim of continuing to increase placement rates to NCUK universities. This is achieved by supporting students in finding the most suitable course for their academic profile and student experience needs.

What will you do? 

The focus of this role will be split throughout the year, with a focus on conversion channels for approximately six months of the year and application support and processing for the other six months. This will bring variety to the role, allowing the successful candidate to establish skills in two areas. 

The post holder will support the administration and processing of university applications throughout all stages of the student journey to university. You will validate documentation relating to the university application process and monitor the student journey pipeline.  

The successful candidate will be responsible for the daily delivery of conversion activities, both inbound and outbound, via phone, instant messaging, e-mail, SMS and other forms of communication to support enquirers and offer holders through their journey to enrolment. A large proportion of the post holder’s time will be responding to enquiries as well as making outbound communications to students, alongside processing student information. 

What do you need? 

To thrive in this role, you should be educated to the level of high school completion, SPTM/A-Level or local equivalent. You will also have demonstrable experience of working in a fast paced, commercial, customer-facing environment and experience of working towards achieving and exceeding sales targets. Experience and knowledge of International Higher Education would be highly desirable. 

What we offer 

In joining us, we offer the below benefits: 

• 35 days’ holiday inclusive of local bank holidays
• Sick pay
• Maternity, paternity and adoption leave pay
• Perkbox
• Employee Learning Management System
• Employee Assistance Programme
• Hybrid working
• End of year shutdown - discretionary days off between Christmas and New Year 

How to apply 

Please apply by submitting your CV with a short covering letter highlighting how your experience and skills meet the requirements of the job description/person specification.  Your CV should be in Microsoft Word or PDF Format. If you have any further questions before applying, please send an email to vacancies@ncuk.ac.uk. 

At NCUK, we value diversity and the importance of an inclusive workplace. We strongly encourage applications from individuals with diverse backgrounds, including people with disabilities, women, young people, ethnically diverse people, Veterans and serving British regular or reserve Armed Forces Personnel and the LGBTQ+ community. 

If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs. 

We encourage candidates to apply regardless of if you meet all aspects of the job description. We believe in the potential of individuals with varied backgrounds and experiences - your unique skills and perspectives could be a valuable addition to our team! 

The closing date for applications will be 7 July 2025. 

The interview process will be via MS Teams and will involve: 

• Competency-based interview to take place on 10 July 2025
• Skills-based assessment 

Apply today and be a part of our mission to deliver exceptional university pathway programs! 

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*