Business Support Officer

LOCATION: Westward House, Bristol (Hybrid)

ABOUT US 

Research England is one of the nine Councils within UK Research and Innovation set up in April 2018. As a key component of the research funding system, Research England will oversee UKRI’s England-only functions in relation to university research and knowledge exchange (KE). This includes providing grant funding to English universities for research and KE activities; developing and implementing the Research Excellence Framework in partnership with the UK Higher Education funding bodies; overseeing the sustainability of the Higher Education research base in England; overseeing the UK Research Partnership Investment Fund; and administering the Higher Education Innovation Fund (HEIF). 

PURPOSE 

• The Business Support Officer will play a key role in ensuring the smooth operation and administrative efficiency of the organisation.
• Enabling the accurate application of business processes.
• Communicate and effectively engage with internal and external stakeholders  

MAIN OUTPUTS AND ACTIVITIES 

Providing high quality support to the business as required, including but not exclusively:

Organisation business support: 

• Raising requisitions and dealing with budget related queries and data.
• Recognition of urgent issues raising them as necessary and appropriate.
• Develop a knowledge of the areas of work being supported.

Associate Director Support: 

• A forward thinking and adaptable approach to supporting the Associate Director’s needs and contributing to the overall efficiency of the team or department.
• Assisting with meeting preparations, preparing reports or presentations, and maintaining confidential information.
• Relationship management with internal and external stakeholders.

Project Support: 

• Assisting teams with administrative needs throughout the project lifecycle. 
• Supporting the coordination of project activities, including facilitating information flow, monitoring schedules and timelines and flagging issues where visible.
• Communicate with stakeholders and contribute to problem-solving efforts to ensure the successful delivery of projects.

Business Support Team service delivery: 

• Enable flexible use of resources within the service offering.
• Engage in team service models as designed and developed.
• Meet the criteria for quality and timely support and adhere to KPI’s within the team. 

Attend all team meeting and planning sessions to enable forward planning and providing feedback and updates when required.  

ASSESSMENT CRITERIA 

• A confident and approachable communicator able to communicate with people at all levels, in a clear, concise, and fluent manner, in written and verbal format
• Able to proactively manage workloads, resolve competing demands, and cope with changing priorities flexibly, whilst remaining calm and professional
• Experience of working collaboratively with different groups of people to achieve results and meet business critical deadlines
• High level of ICT skills and the ability to work with a variety of IT systems 

INCENTIVES 

DEVELOPING TALENT: 

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations. 

BENEFITS: 

UKRI can offer the successful candidate: 

- Flexible Working
- 30 days annual leave + Public Holidays
- Access to Civil Service Pension Scheme
- Various everyday discounts through our dedicated provider 

Visit our dedicated benefits webpage for more info: Benefits of working at UK Research and Innovation (UKRI) 

CLOSING DATE: 13 JULY 25

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