Student Support Manager - Finance & Bursaries

About the Role

We are recruiting for a Student Support Manager – Finance & Bursaries. The post holder is responsible for the co-ordination and management of all students’ financial support for undergraduate students within the Faculty of Medicine and Dentistry (FMD), including the administration of the undergraduate FMD student funding schemes, Government Student Loans, Local Education Authorities and NHS Bursaries. The role involves significant contact with students, academic and professional staff and will develop expertise in the University’s student support services and act as the faculty’s expert in utilizing these mechanisms.

About You

You should have a degree or equivalent qualification. Experience of accounts administration and experience of working in a higher education environment are essential, together with excellent interpersonal skills. The work will involve a high level of contact with students, often in vulnerable situations, therefore an ability to provide advice and guidance in a tactful and sensitive manner is paramount. You will be experienced working towards GDPR regulations, promoting and maintaining confidentiality in all aspects of your work. You will have experience developing policies and procedures. A knowledge and understanding of work practices, processes, and issues relevant to student support, including an awareness of relevant current advice and guidance is essential.

About the Institute

One of six Institutes forming the Faculty of Medicine & Dentistry, the Institute of Health Sciences Education (IHSE) is responsible for the delivery of the faculty’s medical degree programmes. Together with partner hospitals and primary care practices, we provide an innovative, forward-thinking, and responsive curriculum to our passionate, diverse student body.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

*As part of the application process, you will be required to answer specific questions. Depending on the total number of applications received, we may complete an initial shortlisting process based on this criterion only.

Closing Date: 16/07/2025, 23:55

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