Head of Maintenance

Applications are invited for the post of Head of Maintenance Services in the Estates Department

The Maintenance Department of Royal Holloway, University of London is a core element of the Estates Directorate managing a wide range of issues and co-ordinating a large team of in-house trades people and external contractors. We are looking to recruit an imaginative and results driven Head of Maintenance Services. The post sits within the Estates directorate which is collectively responsible for the effective delivery of a range of services across campus to enhance the student, staff and visitor experience. 

The post holder will set the strategy for the continued development of the University’s Campus Maintenance Services Team including advising on MEP and building related issues through the appropriate governance and management oversight committees; setting and reviewing the service KPIs, SLAs  and dashboards to align with the objectives of our RH2030s strategy, ensuring that all policy, procedures and systems of work are legally compliant, current, appropriately consulted and communicated, and relevant.

The post holder will be responsible for driving constant service improvement by setting the standard and managing the quality, performance and delivery of both the reactive and planned activity of the in-house Maintenance team and outsourced contractors.

The post holder will also be responsible for and the main point of contact for ensuring best practice, Healthy and Safety policies are always adhered to and can further develop the operational team including the associated processes and procedures.

The post holder will liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks are carried out and that communications are maintained between the Maintenance Department and our internal customers.

The post holder will be responsible for delivering a professional, customer- and partnership-focused Campus Maintenance Team that is valued, well-consulted, and effectively communicated. They will ensure the team operates in a coordinated manner for the benefit of the wider University community and will report on its effectiveness against agreed KPIs, SLAs, and dashboards

Participation in the Duty Manager Rota for dealing with out of normal hours emergencies is an essential part of this role.

The post holder should have a full working knowledge and experience in the implementation and development of EDI initiatives and policies.

In return, we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey but will also have input into the operation of our central London campus.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0625-141

Closing Date:  23:59, 17 July 2025

Interview Date: To be confirmed

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