Money and Housing Transitions Advisor

About the role:

We’re looking for a compassionate and motivated individual to join our Advice, Wellbeing & Welfare team as a Money & Housing Transitions Adviser. This role is ideal for someone with experience supporting students, young people, or vulnerable adults through periods of change, who is now looking to develop a career in advice and guidance. You’ll empower students to make informed decisions about their finances and accommodation, helping them build the skills and confidence to navigate the challenges of university life—particularly in London’s complex housing market. If you’re passionate about student wellbeing, confident communicating complex information clearly, and excited to contribute to a supportive, student-centred service, we’d love to hear from you. 

This is a full-time, indefinite position (35 hours per week).

About you:

Essential criteria

• Relevant experience in advice or support settings: We welcome applicants from a wide range of backgrounds. You may have worked in student services, legal or community advice, housing support, youth work, or other roles supporting people—particularly young people or vulnerable adults—through complex or transitional situations. We’re looking for someone who can demonstrate empathy, resilience, and a commitment to empowering others.
• Strong interpersonal and communication skills: You are friendly, approachable, and kind, with excellent customer service skills. You can communicate clearly and sensitively with people from diverse backgrounds, both in writing and in person, and you understand the importance of tact, discretion, and confidentiality.
• Ability to work collaboratively and escalate appropriately: You are a team player who contributes positively to group discussions and shared goals. You understand your own limits, know when to ask for help, and are confident escalating complex or sensitive cases to senior colleagues.
• Commitment to data protection and ethical practice: You understand the sensitive nature of personal data and the importance of maintaining confidentiality and complying with Data Protection Legislation—both in your own work and when supporting others in the team.
• Ability to explain complex information clearly: You can break down complex topics—such as housing rights, student finance, or welfare benefits—into accessible, student-friendly language. You’re confident creating or contributing to written resources, guidance materials, or digital content.
• Organised and self-motivated: You can manage your time effectively, balance competing priorities, and work independently as well as collaboratively. You’re comfortable working in a fast-paced environment and can adapt to changing needs.
• Digital confidence and IT skills: You have good working knowledge of Microsoft Office (including Excel and Teams) and are confident using digital tools and platforms. You’re comfortable learning new systems and using them to manage information and communicate effectively.
• Commitment to inclusive, student-centred support: You are passionate about helping students build the skills and confidence to navigate challenges independently. You understand the value of self-serve resources and are committed to helping students become informed, capable decision-makers.

Desirable criteria

• Experience supporting students or young adults through transitions: This could include helping individuals navigate changes in study, housing, finances, or personal circumstances—particularly in higher education, youth work, or community support settings.
• Experience developing or maintaining advice resources: You may have contributed to online knowledge bases, written guidance materials, or created engaging content (e.g. workshops, videos, or digital tools) to support learning and self-resolution.

 Interviews are due to be held week commencing 11th August.

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