Student Wellbeing Administrator

About us:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

About the role:

The Student Wellbeing team who sits within the Student and Education directorate is seeking a well organised and enthusiastic administrator. We are looking for an administrator who is passionate about supporting others to enable their success.

If you have previous experience in a student administrative or customer facing role, as well as excellent IT know-how, impeccable communication skills and a clear passion to aid others in their learning, we want to hear from you.

This role is a perfect opportunity for someone enthusiastic about administrative and operational tasks within a wellbeing setting. The role will best suit a candidate with strong online communication skills as they will be liaising with students predominantly via email.

You will provide administrative assistance to the Faculty Wellbeing Team (FWA) to help support students with a range of study, personal & wellbeing issues.

You will be joining a dynamic, passionate, and supportive work environment; working with a team of advisors who are all dedicated to the support and success of all students.

The role will be hybrid with at least two days working in the office at our Waterloo campus. We will require some flexibility and when events are being held, you may be required to work in our various locations.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract.

About you: 

Essential criteria

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Experience of dealing with students/customers in difficult situations.
• Experience of financial/ procurement procedures, i.e., purchase orders.
• Excellent IT skills with experience of using a range of software and databases (e.g. Microsoft Office). Intermediate to advanced knowledge of MS Excel.
• Excellent communication, both verbal and written, as well as the ability to deal effectively with internal and external staff and a wide range of users with discretion and diplomacy.
• Excellent organisational skills with the ability to prioritise own workload.
• Self-motivated with ability to work using initiative without close supervision as well as co-operatively as a part of a team.
• Good numeracy skills, attention to detail and experience running reports.
• A comprehensive understanding of GDPR.

Desirable criteria

• Experience of using student record databases (SITS).
• Experience of MS teams.
• Knowledge on AdvicePro (case management system)
• Proven high level administrative experience in a busy student services environment. 

Interviews are due to be held on 24th July 2025.

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