Senior Client Engagement and Delivery Manager (Two Posts)

About The Role

Egrove Park, Kennington and Park End Street, Oxford

Grade 8: £48,235 - £57,255 per annum including the Oxford University Weighting of £1,500 per annum

Permanent, full time (37.5 hours per week)

At Saïd Business School, part of the University of Oxford, we are ambitious about the future. Our Executive Education division is on a growth trajectory, with plans to double our revenue in the next three years. To support this, we are seeking client-focused professionals to join us as Senior Client Engagement and Delivery Managers.

This is a unique opportunity to lead complex, high-impact learning projects for some of the world’s most influential organisations—delivered in Oxford, on client sites around the globe or online.

Key responsibilities:

• Own and manage the full project lifecycle for customised learning programmes.
• Be the trusted advisor for a portfolio of high-profile clients, building strong, enduring relationships.
• Lead cross-functional delivery teams—designers, faculty, coordinators—to ensure world-class learning experiences.
• Drive excellence in execution, ensuring projects are delivered on time, within budget and to the highest standards.
• Take responsibility for client satisfaction, programme logistics, service quality and continuous improvement.
• Line-manage a small team, fostering talent, collaboration and a culture of service excellence.

You will have significant project management experience within a high-performance, client-facing environment, demonstrating the ability to plan and deliver multiple complex projects under pressure without compromising quality. You will possess strong budget management skills, including cost planning and expenditure tracking, and be adept at offering expert advice to drive continuous improvement. Proven success in managing client relationships with global organisations, alongside experience leading teams and working within matrix structures, is essential.

Further information on this role can be found in the job description (pages 1 to 11 for B2B and pages 12 to 21 for B2C).

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

Please complete your application via the ‘Apply’ button above.

The closing date for applications is 18 July 2025 at 12.00 noon. Interviews will likely be held in the week commencing 28 July 2025.

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