Student Support Adviser

About this role

The role of a Student Support Adviser is to provide students with information and advice on a wide range of university matters including:

• Programme-related issues, options and module choices. · Academic regulations, procedures and rules.
• Transferring to other programmes within the University.
• What to do if unforeseen personal or medical issues affect their studies or assessments,
• Changing Direction. Conversations regarding withdrawing from the University or taking time out from study.
• Pregnancy support – we work with the student and the academic department to agree a plan to support their studies.
• Trans and non-binary student support

About you

Skills/experience

• You should have experience of providing advice and guidance in a complex organisation.
• You will have high level communication skills and the ability to build rapport quickly with students.
• You will be able to show evidence of building relationships with other services colleagues.
• You will have experience of dealing with challenging personal scenarios with students or customers.
• You will be able to deal calmly and sensitively with difficult or distressed people.

Where is this role based?

One post is based at our lively Frenchay campus, the other working at our City Campus in Bristol city centre.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including progressive pay rates.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates and as a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact:

Daisy Moss on 0117 32 85493 or email: Daisy.Moss@uwe.ac.uk; and

Rachel Robinson on 0117 32 81941 or email Rachel.Robinson@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay Campus around mid-August.

There are 2 roles available:

Role 1 is a full-time permanent post, working 37 hours per week primarily based at our Frenchay campus. The working pattern will be 10.00-18.00 Monday to Thursday, 10.00-17:30 on Fridays, with the option to work 09.00-16.30/17.00 during student vacation periods.

Role 2 is a full-time fixed term post until August 2026, working 37 hours per week working across Frenchay and City campus. The working pattern will be 08.30 or 09:00 – 16:30/17:00 all year round

Please state your preference role on your application and this can be discussed at interview for the shortlisted candidates.

This post is available on a job share

UWE Bristol is a campus-based, this role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. Please note that UWE Bristol does not cover any visa or health surcharge costs.

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