IT Support Technician

Are you a tech-savvy problem solver who genuinely enjoys helping others? If you're passionate about technology and love using it to make a difference, this could be the perfect role for you.

Join our growing Tech Hub team at the University of Southampton, where we’re proud to support a diverse community of over 25,000 staff and students. As we expand our services to new campuses, it's an exciting time to come on board.

Whether you’re at the start of your IT career or looking to build on your experience, we value enthusiasm and a willingness to learn just as much as existing skills.

About the Role 

In this hands-on, customer-facing role, you'll provide in-person support across our campuses, helping maintain and troubleshoot over 13,000 University-managed devices, including Windows, Mac, and Linux systems.

You’ll also assist students with their own devices, making each day varied, challenging, and rewarding.

This is a meaningful role where your work directly supports teaching, learning, and world-class research that has a global impact.

What you’ll do

• Provide clear advice and guidance to help people use technology confidently and effectively
• Deliver face-to-face and remote support for staff and students across a wide range of technology needs
• Support systems such as Active Directory, Office365, Exchange, and a wide variety of applications and services
• Take ownership of support incidents, using your troubleshooting skills to see them through to resolution

What you’ll bring

• A genuine interest in technology and how it works
• A logical, methodical approach to problem solving
• The ability to stay calm and focused under pressure
• Strong communication skills — written and verbal
• Excellent customer service and a friendly, approachable manner
• Enthusiasm to keep learning and improving

Why join us?

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager)

Further details:

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.

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