Campus Experience and Switchboard Coordinator

Contract type: Full time, open-ended

Interview date: Thursday 7^th August 2025

About the role:

We are seeking a proactive, organised, and service-focused Campus Experience and Switchboard Coordinator to lead and manage reception and switchboard operations across our student and commercial campus accommodation receptions.

This is a pivotal role within the Campus Services team, responsible for ensuring a welcoming and professional front-of-house experience for students, guests, and visitors throughout the year. You will oversee the recruitment, training, and performance of both permanent and casual reception staff, manage key service processes, and play an active role in enhancing the overall student and guest experience.

The role also includes responsibility for the University Switchboard, ensuring enquiries are handled promptly and professionally and internal systems are kept accurate and up to date.

About you:

• Lead day-to-day operations of student and commercial reception services across both Campus Hubs.
• Recruit, train, and manage Reception Assistants and Supervisors, maintaining rota coverage and service consistency.
• Manage enquiry handling systems (including shared inboxes), ensuring timely, effective responses and issue resolution.
• Oversee check-in/out processes for students and guests, maintain accurate records in bedstock systems (e.g., Kx or Opera).
• Support group and guest bookings during the summer period, coordinating with the Campus Experience Team Leader.
• Manage the University Switchboard service (Mon–Fri, 9am–5pm), ensuring accuracy of contact information and professional communication.
• Collaborate with ResLife, Campus Infrastructure, and wider University teams to deliver a cohesive experience for all service users.
• Maintain front-of-house procedures, digital content accuracy, and compliance with the UUK Code of Practice.

Further information:

This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.

For an informal discussion about the role please contact Clare Cobb on cc599@bath.ac.uk however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

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