IT Service Desk Analyst

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour.

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere. 

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –

The Service Desk Analyst’s role is to provide a single point of contact for end users to receive IT support within the Universities managed desktop environment.

An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.

The role will be based on the IT Service Desk on our SA1 campus providing 1^st and 2nd line IT & VLE support to students and staff, but may also involve installing, diagnosing, repairing, maintaining, and upgrading local PC hardware and equipment to ensure optimal workstation performance when required.

The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

•  Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
•  For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs
•  This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job
•  This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement

Closing date: 20th July 2025 11:59 pm

Interview date: TBC