IT Service Desk Engineer (0.5 FTE)

Part Time (18.5 hours, 0.5 FTE)

Fixed-term contract for 1 year (Maternity cover)

Salary: £26,338 - £29,959 per annum (pro-rata)*

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour.

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere. 

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

THE ROLE

The role of Service Desk Engineer is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance.

An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion. The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.

This person will be responsible for providing technical IT support to assist end users in a professional and timely manner. This includes supporting in-person and online platform events required at any Wales campus.

The postholder will be required to work only in the evenings and on the weekends to provide a 7-day week cover on the designated campuses. The postholder should be able to demonstrate high levels of flexibility and accommodate changes in their working hours with minimum notice depending on the needs of the University.

Please refer to the job description for details on the essential criteria required for this role.

ADDITIONAL INFORMATION

• Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
• For information on our staff benefits, please see: https://www.uwtsd.ac.uk
• This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 28th July 2025 at 11:59pm