Director of Technology and Operations

The University of Surrey is seeking a Director of Digital Technology and Operations, responsible for the delivery of the Digital and IT Services and Development across the University and for developing and delivering the technology strategy in support of the Digital plan.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, excellent pension contribution and a unique and vibrant working environment.  

Role & Responsibilities: 

Reporting to the Chief Information Officer, you’ll be expected to lead and manage a multi-disciplinary IT service delivery and development function which continues to evolve to meet the University’s technology needs, and, working with the team and key strategic technology providers, to transform our foundational technologies to support the University’s strategic Digital and Data plan.

The role will operate as a senior and visible leader and owner of IT support and resourcing, build strong relationships with senior service consumers, and will manage the University’s live services operations environment, promoting and developing operational excellence and service ownership and technology leadership in every aspect of the service.

Key responsibilities include:

• Create the context for a high performing service and development operation, able to fully support the move to new digital services and products whilst providing a customer first ethos.
• Champion and improve the maturity of service operation disciplines within IT Services, implementing new tools and technology where they will deliver demonstrable value and return on investment e.g. self-service, orchestration, automation. 
• Implement the technology solutions to support the University’s Cyber Security principles and standards, ensuring the environment is secure and the service can respond to, and recover from, a cyber-attack with the minimal of impact to service and the University.  
• Work collaboratively with peers and technology specialists across the organisation to build enhanced capability and capacity within the Service Delivery function – ensuring it is ‘future proof’ and agile.

Instil accredited, structured processes and practices within the function to ensure a consistent, measurable level of service delivery aligned to business expectations.

What’s in it for you? 
    

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.  

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. 

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 

• Competitive Salary    
• Market leading Pension
• 25 Days annual leave + 7 University Days + Bank Holidays 
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare 
• Access to world-class leisure facilities at discounted rate.

For more information or to be considered for the role, please apply via the University of Surrey Website.  

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. 

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