Director of IT Services
University of Bath - Digital, Data & Technology Group
| Location: | Bath |
|---|---|
| Salary: | £90,000 to £100,000 |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 16th July 2025 |
|---|---|
| Closes: | 27th July 2025 |
| Job Ref: | AS12874 |
Are you passionate about delivering exceptional IT services that support world-class education and research? Join our Digital, Data and Technology (DDaT) Group as Director of IT Services and help lead the transformation of digital service delivery at the University of Bath.
About the Role
As Director of IT Services, you'll work closely with academic and professional teams to optimise IT service delivery, enhance user experience, and drive continuous improvement. You'll be part of the DDaT senior leadership team, supporting everything from student learning to cutting-edge research.
Key responsibilities include:
- Leading proactive, customer-focused IT support services across the university.
- Driving service optimisation for fast, effective incident resolution.
- Overseeing IT hardware/software procurement and lifecycle management.
- Providing strategic direction for 1st and 2nd line support, including specialist support for teaching, learning, and research.
- Managing assistive technology support and ensuring inclusive service delivery.
- Leading departmental budget, HR planning, and compliance with university policies.
- Promoting staff well-being and effective internal communication.
About You
We're looking for a strategic IT leader with:
- Proven experience in senior IT roles within complex, enterprise-scale environments-ideally in higher education or the non-profit sector.
- Strong background in IT Service Management and continuous improvement.
- Excellent leadership and team-building skills.
- A track record of enhancing customer experience through service transformation.
- Outstanding communication and stakeholder engagement abilities.
You'll hold a degree in IT, Computer Science, or equivalent professional experience, with hands-on expertise in service desk operations, procurement, and HR leadership. Experience in IT procurement, software licensing, and contract management is highly desirable.
About Us
The University of Bath is ranked 7th in the Guardian University Guide 2025 and 8th in both The Times and The Complete University Guide. We're the top-ranked university in the South West, with a beautiful campus and vibrant city life just minutes away.
We're proud of our inclusive, international community, with staff from over 60 countries. We hold a Silver Athena SWAN award and are committed to equality, diversity, and creating a safe, welcoming environment for all.
We're also a Disability Confident Leader, an Armed Forces Covenant signatory, and an autism-friendly university.
What We Offer
We provide a comprehensive benefits package, including:
Generous annual leave plus discretionary days Excellent pension schemes Cycle to work and electric vehicle schemes Staff discounts on gym, tuition, and language courses Free counselling and wellbeing support Relocation allowance and visa reimbursement Professional development opportunities including LinkedIn Learning Local discounts and free entry to the Holburne Museum Discover more about our benefits and hear from our staff about what makes Bath a great place to work.
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