Pensions Officer

FTE: 0.5 fte (working 18.5 hours per week)

Duration of Contract: Permanent

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: Mixture of office (Bishops Square, Hatfield) and remote home working

Main duties and responsibilities

As Pensions Officer you will support the Pensions Manager in the administration of the University’s workplace pension schemes, undertaking projects as required, acquire the knowledge to answer basic queries from University staff relating to their pension and oversee the organisation of the Pension Team email inbox, allocating incoming mail to members of the Pensions Team as appropriate.

You will be responsible for providing a high standard of customer service, dealing effectively with all allocated staff and stakeholder enquiries through multiple contact methods. Contact methods will include face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate. This role will involve liaising with colleagues in HR and Finance as appropriate and maintaining effective filing, storage and archiving electronic or manual systems with particular regard to quality audit requirements.

Skills and experience required

You will have appropriate proven administrative experience in a complex and dynamic organisation with good IT skills and the ability to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner. Dealing with sensitive material with strict confidentiality, being flexible and adaptable to team and workload requirements and the ability to learn new tasks in a timely manner and retain knowledge of new information received is essential for this role. You will have a can-do attitude to problem solving, be able to communicate in a variety of formats and be able to collect, process and present complex data with a willingness to undertake professional qualifications, where appropriate.

Qualifications required

You will be educated with a minimum of A-levels or equivalent or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Sarah Ansell, Pensions Manager s.ansell3@herts.ac.uk

Closing Date: 12 August 2025

Interview Date: TBC

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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