Registry Education Support Administrator (Student Administration)

Salary: Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145

Contract Type: Fixed Term contract up to July 2026

Background

Registry is a division within Academic Services at the University of Birmingham, with responsibility for key education administration and education support services at a leading global university. The work of the department underpins a student’s academic journey from registration through to graduation and ensures delivery and support of high quality and excellence in education and research. Registry acts as the definitive record keeper of the student record, student information and programme and module details on behalf of the University. Key departmental functions include (but are not limited to) academic and student related regulations and codes of practice; examinations; curriculum management; student conduct, complaints and appeals; quality assurance; timetabling; student record systems; student record administration; collaborative partnerships and apprenticeships. 

Main Duties

• Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example recording student attendance information or seeking draft exam papers from academic staff for approval.
• Regularly communicate relevant information to students, staff and external providers.
• Provide administrative support for event planning and delivery which enhances the curriculum and student experience.
• Use a variety of complex University systems and processes to complete tasks, collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to the annual programme/module review and evaluation processes.
• Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Provide a professional secretarial service to relevant committees and meetings where required.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others

Person Specification

• Some professional experience in similar roles; and
• GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications).

Informal enquiries can be made to Eleanor Smithson, email: e.smithson@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

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We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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