Student Case Handling Officer

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

About the role
The Student Governance Team, within Academic Registry, , plays a vital role in enhancing the student experience and supporting continuous improvement across the University by maintaining clear and transparent policies across key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise.

We are excited to be a recruiting a Student Case Handling Officer to join the Student Governance Team. Student Case Handling Officers are responsible for handling Academic Appeals, advising on all aspects of Student Governance and adhering to statutory and regulatory requests for information. You will be a key contact for Schools and Professional Services. You will manage a large and varied caseload and will be acting as decision maker in line with Procedures, University Regulations and considering evidence.

You will also support the development of procedure-related guidance materials, templates and training. With an in-depth understanding of relevant legal and regulatory frameworks, you will champion best practice across the University and contribute to the continuous improvement of the service.

Who are we looking for?
You will be a degree holder (or equivalent standard) with recent substantial administrative experience within an educational environment preferably Higher Education/Further Education. You will have experience of managing and delivering administrative processes to deadlines, accepting accountability, and taking responsibility for outcomes. Your work will directly support the University in meeting its regulatory responsibilities and upholding the highest standards of integrity and accountability. You will be confident navigating complex and sensitive matters with diplomacy and discretion, and you will have excellent decision-making skills and be able to assess complex legal and regulatory issues, make evidence-based recommendations and take full accountability for your decisions.

You will be highly organised, proactive, and capable of managing a large and varied caseload independently, using initiative and problem-solving skills. You will be capable of meeting strict deadlines without compromising on quality or accuracy.

Excellent communication and interpersonal skills are essential, enabling you to engage confidently and collaboratively with colleagues and stakeholders across the University. This includes professionally and empathetically approaching challenging conversations around outcomes, remedies, and feedback.

How will you work?
We are committed to supporting flexible methods of working wherever possible. On campus presence will be required and will align with the needs of the service, our students, staff and stakeholders.

How to apply
Closing date for applications: 5th August 2025
Interviews are to be held: w/c 18 August 2025

If you require further information regarding the application process, please contact the Recruitment Team at hr.recruitment@canterbury.ac.uk quoting reference number REQ05570.

For an informal discussion about this role, please contact Neha Karia, Director of Student Governance via email: neha.karia@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number as above.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website (accessed by the 'Apply' button); details sent directly via email cannot be considered.

No agencies, thank you.