Business Operations Officer

About us

The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprises the Departments of Chemistry, Informatics, Mathematics, Physics and Engineering and is looking to recruit a full time Business Operations Officer in our Mathematics department.  

The Department of Mathematics has a distinguished scientific tradition in pure and applied mathematics and statistics. Since its foundation in 1830, it has established a reputation as a world-leading centre for the research and study of mathematics.   

The Department is supported by an experienced and passionate professional services team, working in partnership with academic colleagues, as well as faculty and central directorates (e.g. admissions, students and education, human resources, research, management accounting services, estates and facilities), to provide a high-quality administrative support service and student and staff experience. 

About the role

The Business Operations Officer is a key member of the departmental Business Operations Team, responsible for delivering high-quality, effective, and responsive administrative support across a range of operational functions. As a central point of contact for enquiries, the role holder ensures consistent service delivery in line with University, Faculty and Departmental priorities, timelines, and policies.

Working collaboratively within the team and reporting to the Business Operations Manager, the postholder supports selected sub-areas of the business function, including finance, procurement, auditing, HR, events management, web editing, space management, health and safety, business continuity, information and data management, and general projects. They play a vital role in maintaining operational efficiency, ensuring compliance, and supporting the department’s strategic and day-to-day activities.

The Business Operations Officer actively contributes to the continuous improvement of services, sharing best practices and promoting innovative ideas for more effective and efficient delivery. With a strong focus on professionalism and customer service, the role holder helps foster a culture of responsiveness, accuracy, and collaboration, enhancing the experience of staff, students, and stakeholders across the Department and Faculty.

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holder will spend part of their working week on campus and the remainder working remotely.  

Information on the Department of Mathematics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links: 

https://www.kcl.ac.uk/mathematics     

https://ww.kcl.ac.uk/nmes   

This is a full-time / part-time post (35 Hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Educated to A-level or equivalent with experience in administration, HR, finance, or a related field.
• Excellent IT skills, including proficiency in MS Office, SharePoint, and databases
• Excellent oral and written communication skills, with a high standard of English and attention to detail.
• Proven ability to deliver high-quality, responsive administrative services with a strong customer service focus.
• Excellent organisational and time management skills, with the ability to prioritise & meet deadlines.
• Ability to make timely decisions within set guidelines and resolve routine operational issues independently.
• Evidence of contributing to service improvements or process efficiencies.
• Experience of dealing with budgetary and financial processes

Desirable criteria

• Experience working in a Higher Education Institution or similar complex organisation.
• Experience servicing committees or formal meetings, including minute-taking & action tracking.
• Awareness of current Health & Safety legislation relevant to an office environment.

Interviews are due to be held on 11 & 12 September 2025

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