Senior Student Services Officer- Health and Wellbeing

Arcadia Abroad (based in Philadelphia, Pennsylvania, USA) provides over 100 study abroad programs in 10 countries to students from over 300 institutions of higher learning in the United States.  Currently, the University is ranked #1 in the USA for the number of students that study abroad through its short-term, summer, semester and full-year programs.  With over 30 programs offered at UK universities, in addition to its London Centre, the College of Global Studies offers a diverse range of study abroad options, including first year programming, internships, and undergraduate research opportunities. Arcadia's London Centre is based in Bloomsbury where classes, academic programs, student life services and other forms of comprehensive support are offered to participating students.

Job Outline

The Senior Student Services Officer - Health and Wellbeing,  works closely with the Deputy Director of the London Center,  to ensure the delivery of a comprehensive programme of student support in the areas of health, safety and wellbeing. The postholder also offers support and best practice guidance in these areas to other Center staff interacting with students.

The role is a full-time post. Due to the nature of the role, occasional unsociable hours, including some evenings and weekends, will be required to be worked to support students.  Arcadia London operates a hybrid working policy to enable staff to work from home as work allows.

Eligibility:

Applicants should have the right to work in the United Kingdom and be able to demonstrate the following qualifications, experience, skills and attributes.

Essential:

• Experienced administrator with good attention to detail
• The ability to work effectively with faculty, staff, and university students
• Proven ability to manage projects from inception to fruition
• Proven ability to multitask
• Numeracy and fiscal skills
• Excellent verbal and written communication skills
• Confidence in speaking to large groups and leading workshops
• Experience of providing pastoral support to students
• Willingness to work outside of normal office hours, including evenings and weekends at certain times in the year.
• Ability to work calmly under pressure

Desired:

• Knowledge of UK public and private healthcare systems and provision.
• Experience of organising events
• Knowledge of UK and US higher education systems
• Knowledge of Google suite and Salesforce

Conditions:

The post will require the candidate to fulfil occasional on-call duties as part of a staff rota as well as participating in occasional out of hours activities in the evenings and weekends.

For full job description: Link to Job description

Application: CV with one page covering letter should be submitted via the 'Apply' button above (e:hr-london@arcadia.edu)

Applications considered from: 20th August 2025

Interviews: 26-29th August

Start date: September 2025 onward

Benefits: Non-contributory 8% Pension, Season ticket loan & 28 days annual leave plus 8 public  holidays

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