Communications Manager

Location: Hybrid / Reading

The Office of the Independent Adjudicator is an independent ombuds organisation set up to review unresolved student complaints about higher education providers in England and Wales.  Our purpose is to improve students’ experiences by resolving complaints fairly and independently and use the learning we gain to influence change.

About the Role

The Communications Manager is responsible for the delivery of our internal and external communications, driving engaging and clear communication that connects people with our organisation’s vision and values, strengthens our voice and supports our organisational strategic aims. They support the Head of Team in developing and delivering our Communications Strategy, have hands on involvement in our communications work and lead a small committed team.

The role requires a highly collaborative approach, working across the organisation to ensure a joined-up approach.

Key Responsibilities include

• Support the Head of Leadership Office & Governance in the implementation and continuous development of the OIA’s communications strategy.
• Lead the development and delivery of effective communications activities across the team’s core functions, prioritising areas and approaches which will have the greatest impact.
• Effective line management of team members, motivating them to deliver timely, engaging and impactful communications, and developing their skills to excel in their roles.
• Lead and coach on complex and sensitive communication activities.

For more information about the role please refer to our job description and person specification.

About You

• Proven experience of developing and implementing high quality communications strategies.
• Excellent interpersonal, communication and influencing skills.
• Versatile writer, able to write for different audiences and different formats.
• Able to inspire, motivate, lead and manage others.
• Demonstrated commitment to equality, diversity and inclusion, including the importance of accessible communications.
• Collaborative team player whilst joining up across the organisation.

Why Work With the OIA?

You will join a values-driven organisation committed to integrity, independence, and service. The OIA offer a supportive and flexible working environment where your contributions will have a meaningful impact.

Next Steps

The OIA value diverse backgrounds, life experiences and perspectives, and have a supportive and inclusive organisational culture. If you are keen to contribute to the OIA’s mission and you have the relevant skills and experience they would be keen to hear from you.

This recruitment is being supported by our search partner, Berwick Partners, an Odgers company. To find out further details about the position and to apply for please follow the application link to the Berwick Partners website, quoting reference number 94289. The deadline for applications is Sunday 24^th August.

If you require any reasonable adjustments to assist with your application, please contact the team at Berwick Partners via the same link.

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