Membership & CRM Manager

Background

The Operational Research Society is a professional membership body for the operational research, analytics, AI and data science communities. We are dedicated to the advancement of knowledge, interest and education in operational research (OR).

We have over 4,000 members in more than 50 countries around the world, and offer a wide range of benefits to our members. The Society publishes a portfolio of six academic journals, a member magazine and an outreach magazine. It runs a varied programme of conferences and events and its training programme consists of over 30 courses covering a wider range of topics in OR, analytics, AI and data science. We also offer a range of different accreditation options to support the professional development of our members.

We are now looking to recruit a new Membership & CRM Manager to join us as soon as possible (although we appreciate candidates may have varied notice periods). This role presents a fantastic opportunity to lead the development, optimisation, and integration of digital platforms, CRM strategy, and data-driven marketing for a small organisation that is passionate about solving real-world problems.

Job Overview

To lead the development, optimisation, and integration of digital platforms, CRM strategy, and data-driven marketing. This role supports online growth, improves user experience, and ensures digital tools align with business needs.

Design and Production:

• Manage the CRM system and lead data segmentation, automation, and user support.
• Plan and optimise paid social campaigns, especially on LinkedIn.
• Deliver reports on campaign performance, web traffic, and user journey
• Work cross-departmentally to deliver digital engagement goals.
• Drive membership growth through targeted digital initiatives.
• Develop and maintain digital templates, dashboards, and reporting tools.
• Contribute to digital innovation and automation projects.
• Improve website functionality to enhance usability and performance.
• Ensure GDPR compliance, data governance, and system integrity.

 Project Management:

• Oversee multiple digital projects from planning to delivery.
• Engage stakeholders to gather feedback and implement changes.
• Ensure all deliverables are on time, accurate, and relevant.

Person Specification

Experience

• Proven experience managing CRM platforms such as HubSpot or Salesforce.
• Demonstrated ability to lead digital and automation projects across departments.
• Strong track record of planning, executing, and reporting on digital campaigns.
• Experience handling data segmentation, automation, and performance reporting.
• Familiarity with web development processes and tools used for tracking user behaviour.

Knowledge

• Good understanding of digital marketing metrics, SEO, and user experience principles.
• Knowledge of GDPR and data governance standards.
• Understanding of campaign tools, especially LinkedIn Ads and paid social strategies.

Benefits and Other Details

Benefits include:

• Automatic enrolment into ORS scheme with generous employer pension contributions of 11%.
• 25 days’ holiday plus 4 office-closed days.
• Flexible, hybrid working combining home and office working.
• Opportunity to work compressed hours (9 day fortnight).
• Christmas bonus (where affordable).

The Society’s offices are in Central Birmingham, but staff are only required to travel to the office one day per week on either Tuesdays or Wednesdays. Some UK travel to meetings and conferences is expected.

Application process

To apply, please send a tailored CV and covering letter to sarah.davies@theorsociety.com explaining why you are interested in the position and how you feel your knowledge, skills and experience meet the requirements of the role, by no later than 5pm on Monday 8 August 2025. We intend to conduct initial interviews over Teams on 14th August and follow up in-person interviews the week commencing 18th August 2025 (exact timings subject to change).

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