House Administrator

Working hours: 9am to 5pm, Monday to Friday

Goodenough College, based in Central London, Mecklenburgh Square, offers a vibrant and secure accommodation to approximately 700 international post-graduate students (we call them Members) and their families in beautiful historic buildings. The College’s aim is to create a stimulating and inclusive residential environment through a well-planned programme of lectures, dinners, concerts and social activities.

The College is now seeking a House Administrator to join its Registry team and play a key role in supporting our Members’ welfare and ensuring smooth operation processes.

Some key responsibilities

• Be the first point of contact for Members’ welfare, offering supportive guidance and signposting to appropriate services.
• Maintain accurate Member records using College systems and generate reports and correspondence.
• Support Members with disabilities or health conditions by assessing needs and sourcing appropriate support.
• Liaise with Estates and other departments to ensure rooms are ready and occupancy is maximised.
• Handle Member requests including room moves, references, proof of residence, and sublets.
• Organise Faculty dinners and Member-led College tours.
• Provide cover for the other House Administrator during absences and busy periods.
• Collaborate with Registry colleagues to promote the College and support shared goals.
• Attend internal and external events as required.

Person specification

• Strong administrative experience with a customer-focused, education or welfare setting.
• Able to manage multiple tasks and handing confidential information with discretion.
• Proficient in MS Office and proven experience with database systems, with a high attention to detail.
• Possess excellent communication skills and an empathetic approach to supporting others.

This role requires a reliable, trustworthy and proactive problem-solver who works well in a team. Additionally, as this role is customer-facing, you are required to work from the office four days a week.

To apply, please begin by reading the full job description and person specification. Then, submit your CV along with a one-page cover letter. Your cover letter should include why you are interested in this role and highlight how your skills and experience meet the requirements outlined in the person specification. Please send your CV to Zakiyah Kihl, HR Manager email: jobs@goodenough.ac.uk.

Closing date 10 am, 26 August 2025. 

Shortlisted candidates will be invited to a recruitment exercise on 5 September 2025. There will be a tour around the College, followed by a test and an interview after.

Applicants must be able to provide evidence of their right to work in the UK.

If you have access requirements, please inform us prior to the interview.