Digital Transformation Analyst - KTP Associate

Location: Eye-Docs Limited (Midland Eye), 50 Lode Lane, Solihull, West Midlands, B91 2AW

Contract Type: Fixed Term (28 months) 

Knowledge Transfer Partnership (KTP) with Eye-Docs – Digital Transformation in Healthcare

This Knowledge Transfer Partnership (KTP) project aims to digitally transform Eye-Docs’ patient care and referral systems, establishing the clinic as the preferred partner for opticians and patients. By creating a fully integrated, digital platform, Eye-Docs seeks to enhance care quality, streamline operations, and drive business growth.

About Eye-Docs

Founded in 2002, Eye-Docs is a private ophthalmic clinic offering consultant-led services for comprehensive eye care. The clinic specialises in a variety of treatments, including cataract surgery, macular degeneration, oculoplastics, and vitreoretinal procedures.

To support its strategic growth, Eye-Docs is investing in digital transformation to improve patient pathways, increase referrals from opticians, and enhance operational efficiency. The KTP will focus on:

• Digital Integration: Seamlessly connect the Midlands Connect Portal (MCP) with Salesforce for two-way communication between opticians and the clinic.
• Optician Engagement: Improve opticians’ digital literacy to encourage wider MCP adoption.
• Data Analytics: Create a structured data framework to support evidence-based decision-making.
• Operational Efficiency: Automate manual workflows, particularly around patient referrals and management.

This project provides a valuable opportunity to lead business change while applying academic theory in a practical, commercial context. The associate will work closely with senior academics from Aston University and the Eye-Docs management team.

Candidate Profile

Applicants should hold a degree in Information Systems/Management, Data or Business Analytics, Digital Transformation, or Computer Science, along with experience in digital transformation, ideally within healthcare. A master’s or PhD is desirable.

Essential Skills and Experience:

• Leading or participating in IT project delivery.
• Web development using PHP and MySQL, including API integration and database optimisation.
• Translating business needs into actionable data insights.
• Familiarity with predictive analytics and CRM-based forecasting.
• Strong interpersonal, communication, and stakeholder engagement skills.
• Motivation and interest in healthcare digital transformation.

Desirable:

• Healthcare IT project experience.
• Strategic change management in complex environments.

Key Responsibilities:

• Collaborate with stakeholders to gather user and data requirements in clinical settings.
• Collect, analyse, and visualise data to support reporting and decision-making.
• Use analytics to improve referral networks and patient pathways.
• Apply machine learning to drive operational and strategic improvements.
• Enhance digital maturity of Eye-Docs and its partner opticians.
• Implement agile methodologies for effective project delivery.
• Embed innovation and new capabilities into the company for long-term impact.

Personal Attributes:

• Strong leadership and communication skills.
• Ability to work independently and manage competing demands.
• A proactive approach to innovation and collaboration.
• Capacity to foster effective knowledge transfer.

Support and Benefits:

• £4,667 for personal and professional development.
• Travel budget for client visits and events.
• 25 days’ annual leave.
• Mentorship, wellbeing, and career support.

Career Prospects:

60% of KTP associates are offered permanent roles. KTPs are proven career springboards into consultancy, change management, operations, and academia.

About the KTP:

KTPs link businesses with UK universities to drive innovation through collaborative projects led by skilled graduates.

Location:

The role is based at Eye-Docs in Solihull, with access to Aston University facilities in Birmingham. Travel to client sites may be required.

To Learn More:

• Aston University KTP info

Aston University promotes equality, diversity, and inclusion through the Athena SWAN Charter and the Disability Confident scheme.

Closing Date: 23.59 hours BST on Sunday 14 September 2025

Interview Date: Monday 06 October 2025

Advert information