Senior Developer (Salesforce Marketing Cloud)

Weekly Working Hours: 37

Welsh Language:  Not Applicable

Job Description: 

About the Role

As a Senior Developer for Salesforce Marketing Cloud at The Open University, you will lead the design, development, and delivery of innovative software solutions that drive our organization forward. Collaborating with product managers, marketers, and other engineers, you will create scalable systems that meet user needs and support our growth.

You’ll be responsible for driving technical excellence, making key architectural decisions, and ensuring best practices across all projects. Leveraging your extensive experience, you will mentor junior engineers, provide technical leadership, and solve complex problems to build secure, efficient, and high-performing systems.

About Digital Services, Open University

Digital Services is at the heart of delivering life-changing learning experiences that enrich society. We combine trusted design, data expertise, and cutting-edge technology to support lifelong learning.

Our objectives are to:

• Enhance the student and staff experience through simple, evidence-based solutions.
• Deliver value iteratively, securely, and at speed.
• Foster a vibrant, supportive workplace that embraces continuous learning and growth, empowering everyone to succeed.

As a service-led institution, we are committed to simplifying and improving how we work by organizing ourselves around the services we provide. This enables us to design and deliver outstanding services effectively and efficiently.

With our ethos of being “open to people, places, methods, and ideas,” we proudly support students in every setting imaginable—from submarines to prisons, and everywhere in between. We take pride in enabling our academics to teach and our students to learn, no matter the circumstances.

Flexible working

We are open to discussions about flexible working. Whether it’s a part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you. 

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately once a month.

Key Responsibilities

• Lead Software Development Projects: Guide the design, development, and implementation of software solutions, ensuring they are robust, scalable, and aligned with The Open University objectives. Provide technical leadership and mentorship, and may include line management, to junior team members (SLEN, PROG, TEST – Levels 4, 5, 5).
• Architect and Design Systems: Develop and refine system architectures and software designs that meet requirements and technical specifications. Ensure that all designs are maintainable, secure, and optimized for performance (DESN, SWDN, ARCH – Levels 4, 4, 4).
• Drive Technical Excellence: Champion best practices in software development, including coding standards, testing, and version control, to ensure the delivery of high-quality software products (PROG, TEST, PORT – Levels 5, 5, 4).
• Oversee System Integration: Manage the integration of multiple software components, ensuring seamless interaction and functionality across the system (SINT – Level 4).
• Data Management and Analysis: Lead efforts in data modelling, database design, and business intelligence to support data-driven decision making and improve system performance (DTAN, DBDS, BINT – Levels 4, 3, 4).
• Enhance User Experience: Collaborate with UX designers to ensure that user experience is a key consideration in the development process. Translate user needs into functional software features that deliver value (UNAN, HCEV – Levels 4).
• Monitor and Assess Emerging Technologies: Stay informed about new and emerging technologies, evaluating their potential to enhance current and future projects (EMRG – Level 5).
• Implement Security and Compliance Standards: Ensure that software solutions comply with security standards and industry regulations. Implement best practices to protect data and maintain system integrity (SCTY, INAS – Levels 4, 3).
• Quality Assurance and Testing: Oversee comprehensive testing strategies, including functional, non-functional, and security testing, to ensure software reliability and performance (NFTS, QUS – Levels 4, 3).
• Support Operational Excellence: Contribute to the stability and performance of software applications by supporting incident and problem management, including out-of-hours as required, as well as service level and capacity planning (ASUP, USUP, SLMO, AVMT, CPMG – Levels 4, 2, 4, 5, 5).
• Conduct Services, Products and Requirements Analysis: Work closely with stakeholders to understand their needs, define technical requirements, and assess the feasibility of proposed solutions. Document and manage requirements to ensure alignment with project goals (BUSA, FEAS, REQM – Levels 5, 4, 4).
• Resource and Supplier Management: Assist in managing resource allocation and collaborate with external vendors to ensure project needs are met effectively and efficiently (PEMT, RESC, SORC – Levels 4, 3, 2).

Skills and Experience

Essential Requirements

• Proven Software Engineering Expertise: Extensive experience in software development (coding, test writing and debugging) on Salesforce Marketing Cloud (AmpScript, Apex, CSS, HTML, JavaScript, SQL), reviewing other people’s work, with a deep understanding of programming, system design, and testing practices (PROG, SLEN, TEST – Levels 5, 4, 5).
• Strong System and Software Design Skills: Ability to design scalable and efficient systems (API integrations, automation studio, etc.), ensuring architectural integrity and alignment with The Open University objectives (DESN, SWDN, ARCH – Levels 4).
• Advanced Data Management: Skilled in database design & managing data extensions, and implementing business intelligence solutions to support analytics and decision-making (DTAN, DBDS, BINT – Levels 4, 3, 4).
• User-Centric Development: Experience in integrating user experience design principles into the software development process to create intuitive and effective user interfaces (UNAN, HCEV – Levels 4).
• Emerging Technology Enthusiast: Passion for exploring and integrating new technologies to enhance software solutions and business capabilities (EMRG – Level 5).
• Security and Compliance Focus: Knowledgeable in implementing security protocols and ensuring compliance with industry standards to protect systems and data (SCTY, INAS – Levels 4, 3).
• Quality Assurance Leader: Strong focus on quality, with experience in leading comprehensive testing strategies to ensure the reliability and performance of software products (NFTS, QUAS – Levels 4, 3).
• Effective Analysis and Requirement Management: Proven ability to translate user needs into technical requirements and assess the feasibility of proposed solutions (BUSA, FEAS, REQM – Levels 5, 4, 4).
• Operational and Resource Management: Experience in managing resources, supporting application operations, and working with external suppliers to meet project demands (PEMT, RESC, SORC – Levels 4, 3, 2).

Behaviours

• Leadership and Mentorship: You lead by example, providing guidance and support to team members, and fostering a collaborative and inclusive team environment.
• Analytical and Strategic Thinking: You are capable of understanding complex business challenges and developing strategic technical solutions to address them.
• Proactive and Innovative: You actively seek out opportunities for improvement and are eager to integrate new technologies and methodologies into your work.
• Attention to Detail: You ensure accuracy and quality in all aspects of your work, from coding and testing to documentation and analysis.
• Effective Communicator: You are able to convey technical concepts to both technical and non-technical stakeholders, ensuring clear understanding and alignment.

To apply for this role please submit the following as one document, both of which must be submitted for your application to be considered;

• CV 
• A supporting statement of up to 1000 words. You should set out in your statement why you are interested in the role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job description.

Please Note: We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.