Receptionist

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Commercial Services operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

Typical shifts patterns are 08:00-16:00 or 12:00-20:00 on a rota-basis.

As Receptionist you can expect to be involved in:

Confidently resolving all initial enquiries from students, staff, residents, and others

Issuing keys and maintain/monitor the security of them in line with procedure

Programming student and vacation guest bedroom key cards using access control software

Acting as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments

Using our software module to search for and communicate with residential students by email and check students or vacation guests in & out.

What will you bring to the role?

GCSE grade 4/C or above in English and Maths or equivalent

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

The ability to demonstrate experience handling difficult & unexpected situations

A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays & additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place.

Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the 'Apply' link above to view the full job description and to apply for this post.

For further information regarding the application process, please contact:

peopleserviceshr@kent.ac.uk quoting reference number CS-374-25.

Further details:

*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least 1 week.)

PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications.

For guidance on how to use AI responsibly and effectively, see: Using AI in your job application

Applications must be made via the University’s online application system.

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