Business Support Administrator

FTE: 1 FTE (Working 37 hours a week)

Salary: UH4 £25,804 pa to £28,778 pa pro rata by annual increments on achieving designated skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, Hatfield/hybrid (min. two days on campus a week)

We are pleased to offer an opportunity for an innovative Business Support Administrator to join our friendly team in Marketing and Communications.

The Marketing and Communications Business Support team is responsible for the day-to-day running of the department by providing comprehensive support with business operations, such as human resources, finance and business continuity. In addition, we offer administrative support to the other areas of the department on an ad-hoc basis and manage the University student ambassador scheme, as well as providing direct support to Leadership within the department.

We are looking for a proactive new member to join the team, who is excited by working on a wide variety of projects and providing excellent customer service to our staff and students.

Main duties and responsibilities

You will provide administrative support to the Planning and Business Support Manager and Leadership within Marketing and Communications as required. This may include report compilation, spreadsheets, and database work, preparing presentations and the creation of general correspondence.

You will monitor and provide a high standard of customer service, dealing effectively with queries from students, staff and externals received through group mailboxes, online platforms, over the phone, and in person. You will be acting as a point of contact for the department from external contacts, and student ambassadors.

You will be working in the central Business Support team, however you will have a wide range of contacts within the department, and across the University. In addition, you will be assisting at key University events throughout the year (such as open days).

Skills and experience required

For this dynamic role, you will have excellent IT skills, particularly using Microsoft applications. You will have the ability to deal with conflicting priorities and working to tight deadlines is essential. You will also have excellent written and verbal communication skills with the ability to pay attention to detail. You will be able to learn new skills and systems and be effective in a team setting.

Qualifications required

You will be educated with 5 GCSEs, including Mathematics and English, and ideally be educated to A-level standard or equivalent, or have proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Oli Ash, Planning and Business Support Manager – o.ash@herts.ac.uk

Closing Date: 14 September 2025

Interview Date: To be confirmed

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